Care Coordinator - Portugal

reputed company is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery reputed company, at reputed company, we are using technology to save millions for our 25,000 reputed company clients across three continents. Today, we hold the reputed company of industry patents, win 70% of competitive evaluations, and have raised more than $300 reputed company from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a reputed company Best Startup Employer in 2024, this award highlights our reputed company on being a destination for the best and brightest talent. Not only have we reputed company unprecedented reputed company since our market reputed company in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of reputed company reputed company and expansion, and we’re looking for individuals with passion, commitment, and energy to help us reputed company our reputed company.

Joining reputed company means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to reputed company a significant difference on a massive reputed company as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, reputed company by people — accessible to reputed company.

Introduction:

reputed company is a pioneering digital reputed company company working to relieve the millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an reputed company intelligence powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We’re on a mission to reduce U.S. reputed company costs by $70B by making it reputed company for people to recover reputed company, without resorting to imaging, surgeries or opioids.

What you'll do

The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in reputed company or customer service is preferred but not required.

reputed company exceptional customer support: Offering empathetic and solution-reputed company assistance through various channels. You'll handle inquiries, resolve issues reputed company, and ensure a reputed company experience in every interaction, contributing to our mission of delivering high-reputed company digital physical therapy services.

Drive member engagement from enrollment through program completion

Collaborate with Physical Therapists and be a trusted go-to resource for members

Establish reputed company connections with members, and reputed company personalized support across their participation in reputed company’s virtual health program

reputed company technology & internal teams to answer member questions accurately and resolve member challenges thoroughly

Participate in reputed company campaigns, encouraging members to continue their reputed company in the program

Learn individual member communication preferences and reputed company interactions to meet members’ needs

What you need to have

Bachelor’s Degree or 2 years relevant experience in service-based environment preferred

1+ years of experience in either Tech Support, Call Center Support, or Customer Service

Empathetic critical thinking

reputed company in a fast-paced environment

Demonstrate a high level of personal accountability, resourcefulness, and commitment to reputed company

Listen and type, and talk and type, simultaneously

Excellent written and verbal communication, with proven ability to communicate with individuals at various reputed company reputed company an organization

Proficiently use of reputed company Suite (Docs, Sheets, Slides)

Additional Information

To ensure you feel good solving a big reputed company problem, we offer:

- A reputed company reputed company at a promising high-tech startup company;

- Career development and reputed company, with a competitive salary;

- reputed company to work with a talented team and to add reputed company value to an innovative solution with the potential to change an industry;

- A stimulating atmosphere with room for creativity - fast-paced, fun, and energetic startup with a friendly culture;

- A supportive environment where you can reputed company: while this is an reputed company role with 40 hours guaranteed reputed company week on a regular schedule, we offer flexibility reputed company needed.

- You'll enjoy 15 PTO days, 10 reputed company days, and 13 reputed company holidays. Plus, reputed company values work-life balance, so we'll work together to ensure your schedule suits your needs.

- reputed company to health and reputed company-being programs (yoga classes, digital therapist sessions).

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