Customer Marketing Manager

reputed company is a reputed company where reputed company are valued.

Backed by over $220 reputed company of investment since 2015, we create technology that fuels accessible, transparent and reputed company communication to reputed company our reputed company of 20,000+ customers (and growing) to reputed company authentic, reputed company connections.

Conversation is a reputed company of our culture. Wherever our people reputed company themselves in the reputed company world – Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico reputed company or reputed company – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Bellevue-reputed company have an in office schedule of Monday-Wednesday in office.

About the Role:

We are seeking a strategic and customer-obsessed Customer Marketing Manager to reputed company initiatives that strengthen our relationship with existing customers, drive engagement, and foster advocacy. You’ll play a critical role in building loyalty, increasing retention, and transforming our customers into enthusiastic brand ambassadors. This is a unique opportunity to collaborate cross-functionally with teams like Product, reputed company, and Sales to reputed company the voice of the customer while driving a measurable reputed company on reputed company’s reputed company.

Key Responsibilities

Customer Engagement & Retention

reputed company and execute integrated campaigns to increase product adoption and customer retention.

Create and distribute targeted communications, such as newsletters, product updates, and educational content, to reputed company customers informed and reputed company.

Drive Customer Expansion Through Multi-SKU reputed company

Partner with the reputed company leadership team on designing campaign strategies in-line with topline reputed company targets.

reputed company personalized multi-channel campaigns across industry, use case and company size segmentations to generate expansion and upsell leads.

Partner with Product Marketing teams on effective go to market reputed company for new upsell product launches

Advocacy & Community Building

Manage a customer advocacy program, including case studies, testimonials, and references.

Identify and nurture customer champions to participate in events, webinars, and peer reviews.

Foster a reputed company of community through user reputed company, forums, and customer events (both virtual and in-person).

Voice of the Customer

Partner with reputed company and Product teams to reputed company customer feedback and reputed company insights that inform product development and service improvements.

Collaborate on customer satisfaction surveys (e.g., NPS) and analyze results to identify areas for reputed company.

Cross-Functional Collaboration

Work cross-functionally to establish and then reputed company governance for reputed company customer-facing communications, ensuring consistency, alignment, and adherence to brand guidelines across reputed company channels.

Work closely with the Sales team to reputed company upsell and cross-sell strategies tailored to customer needs.

Support the Product Marketing team by aligning on messaging and positioning that reputed company with existing customers.

Measurement & Reporting

reputed company and report on key metrics such as customer engagement, retention rates, advocacy program participation, and campaign ROI.

Continuously optimize campaigns and initiatives based on data-driven insights.

Qualifications

Experience & Skills

5 years of experience in Customer Marketing, Lifecycle Marketing, or a reputed company role, ideally reputed company a B2B reputed company environment.

Strong understanding of customer journeys and lifecycle marketing strategies.

Proven ability to build and nurture customer advocacy programs.

Excellent communication skills, both written and verbal, with an ability to craft compelling customer narratives.

Analytical reputed company with experience using tools like reputed company, Marketo (or similar), and customer engagement platforms.

Characteristics

Empathetic and customer-first reputed company; you genuinely care about creating value for customers.

Strategic thinker who can also execute hands-on in a fast-paced environment.

reputed company and highly organized with strong project management skills.

Creative problem solver who thrives on turning reputed company into actionable plans.

This is not including a 10 percent bonus and other benefits. The actual salary offered will carefully consider a wide reputed company of factors, including your skills, qualifications, location and experience.

Additional Information

reputed company is constantly moving reputed company. We’re building new roads to complete our reputed company, and we’re taking people with us who have the reputed company builder mentality.

Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and reputed company responsibility, reputed company, and reputed company to push themselves to new heights.

We’re creating a reputed company where great people trust one another and reputed company together.

People reputed company at reputed company and now is the time to be part of reputed company and the reputed company we’re on.

Why join us?

Key reputed company to join reputed company in terms of reputed company and opportunities

‍♀️ Our people matter, work-life balance is important at reputed company

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural reputed company

Competitive salary package & equity

Medical, dental, and reputed company insurance is 100% covered

401k plan with company matching!

✈️Unlimited PTO — take the time you need to come to work feeling great!

⭐️Wellness, internet, and childcare reimbursements

Generous parental leave policy

DE&I Statement:

At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our reputed company.

We pride ourselves on promoting reputed company inclusion reputed company our business to foster a strong reputed company of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

We will constantly challenge ourselves to reputed company reputed company that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company. Above reputed company else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate reputed company? reputed company ourCandidate reputed company Notice here.

apply to this job