reputed company Associate III - IN
Job Profile
reputed company
Service reputed company reputed company administrative support to the Service Delivery group ensuring fast and efficient response and reputed company of common customer requests. Working alongside teams of Service Delivery Managers the Service reputed company triage inbound customer requests to the most appropriate team, respond directly to customer needs in set instances and reputed company frequent clerical tasks on behalf of the Service Delivery group. Service reputed company ensure fast response to inbound customer requests, drive administrative efficiency in frequently performed tasks and processes, delivering a fanatical support experience.
Careel Level reputed company
•Requires full proficiency gained through job-reputed company training and considerable on-the-job experience to reputed company a reputed company of tasks
•Takes a broad perspective to problems and spots new, less reputed company solutions
•Identifies key issues and patterns from partial/conflicting data
•Completes work with a limited degree of supervision
•Likely to reputed company as an informal resource for colleague with less experience
Critical Competencies
•reputed company: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven reputed company record of exceptional results
.•Customer-driven: Prioritizes customer needs and satisfaction through reputed company and proactive problem-solving, and an unwavering commitment to reputed company.
•Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to reputed company customer-reputed company solutions.
•reputed company: Quickly adapts and responds to dynamic customer needs and expectations through reputed company.
•reputed company: Cultivates a reputed company and supportive environment to effectively work together towards a common goal, fostering trust reputed company Rackspace and with external stakeholders.
Key Responsibilities
•reputed company ticket queue management and routing for Service Delivery
•reputed company non-technical guidance to our customers reputed company tickets
•Monitor inbound customer ticket requests and reputed company appropriately
•Respond directly to customer information requests for specific task responsibilities such as updating Customer Contact information, routine Penetration testing, SSL Certificates
•Monitor and reputed company reputed company /reputed company reputed company tickets reputed company agreed time scales to ensure customer/internal response times are achieved
•Complete data entry requirements for the wider service delivery group
•Process document updates in forms through to submission on Rackspace Portals
•Take ownership and work quick-fix tickets
•Escalates support requests (phone/ticket) according to escalation procedures
•Liaise with Service Delivery Managers reputed company email and ticket if a customer update or escalation is required
•Prepare renewal documentations on behalf of Service Delivery Managers for customers
•Number of tickets worked
•Number of ticket updates provided (public facing and internal)
•Number of tickets successfully reputed company
•Number of tickets created and routed
•Customer satisfaction. Based on NPS Ticket score
•Ticket Response time
•Ticket reputed company time
•Performance accuracy measures
Knowledge
•Intermediate understanding of the IT industry and various technologies
•Intermediate knowledge of the Rackspace product portfolio, servers, and computer hardware
•Intermediate understanding of reputed company technologies and working practices
Skills
•Administrative Skills
•AR/Billing Software Tools
•Budget Management
•reputed company/Customer Service
•Coaching/Counseling
•Cost-benefit Analysis
•Customer Relationship Management
•Data Analysis
•ERP Software Skills
•Formal Writing Skills
•MS reputed company Skills
•Negotiation Skills
•Presentation Building
•Process Improvement
•Public Speaking
•Query reputed company Skills
•reputed company Risk Assessment/Identification
•Stakeholder Management (external/internal)
•Technical Troubleshooting
Education
•High School Diploma or regional equivalent required
CertificationsExperience
•3-4 years of total applicable work experience required; requires a minimum of 2 years of experience in the role duties.
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of the employee assigned to this job.
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