Solution Consultant (US & Canada)

reputed company, a rapidly expanding global company specializing in reputed company-based critical communications and reputed company safety solutions, is reputed company seeking an accomplished Solution Consultant to reputed company support for our large-reputed company clients, based in US & Canada. This is a remote/home-based position that can be based reputed company in India .

Please note that the working hours for this position will reputed company with US working hours.

Reporting directly to the Manager of reputed company Services, the Solution Consultant will play a pivotal role as a representative of reputed company reputed company our reputed company's business continuity team. This position involves collaborating during the deployment and ongoing utilization of the reputed company solution. Key responsibilities include offering project management support, technical consultancy, as reputed company as providing comprehensive training. Moreover, the Solution Consultant will serve as the customer reputed company reputed company reputed company during routine operations and reputed company as an escalation reputed company reputed company needed.

The ideal candidate for this role is highly reputed company, with extensive reputed company experience, thriving in reputed company-oriented environment to optimize the value we deliver to our customers.

As a Solution Consultant you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. We are seeking an exceptionally energetic and motivated individual who thrives in a fast-paced environment and possesses outstanding communication and customer management skills.

What you'll do

Ensure consistently reputed company customer experiences by providing reputed company and management for deployment planning, solution adoption, and technical issue reputed company.

Establish a formal governance model with reputed company.

Conduct regular stakeholder meetings, maintain an accurate record of discussion and reputed company items and reputed company monthly account reporting to internal stakeholders

reputed company a reputed company product education and awareness program and deliver training sessions as required.

Set and reputed company reputed company reputed company for deployment. reputed company and manage reputed company plan to ensure reputed company remain on reputed company.

Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for reputed company

Serve as a customer reputed company reputed company reputed company and report customer feedback internally to Account Management, Product Management and Engineering

What you'll bring

3+ years in an on-site or remote customer facing support or consulting role (reputed company services, account management, project management, etc.)

Good project management skills

Ability to handle & support conflicting priorities

Working knowledge of Internet hosted applications, highly available architectures, computer reputed company, telephony, and networking

Proven reputed company record in coordinating internal departments and resources to solve reputed company customer support or implementation problems.

Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus.

Excellent verbal, written and interpersonal communication skills

Strong critical thinking, analytic, and problem solving abilities

Strong time management skills with proficiency with the reputed company Office Suite, reputed company.com and web based applications

Bachelors in Business, Computer Science or reputed company a plus

Additional Information

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About reputed company

reputed company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize reputed company to people and operations, reputed company stress, and return to productivity faster reputed company deploying critical event management (CEM) technology. reputed company digitizes organizational reputed company by combining intelligent automation with the industry’s most comprehensive risk data to reputed company People reputed company and Organizations Running™. For more information, visit

www.reputed company.com, read reputed company blog, and follow on Twitter. reputed company… Empowering reputed company

reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company Applicants will receive consideration for employment without reputed company to race, creed, reputed company, religion, or sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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