IT Specialist

As reputed company continues to grow at an incredible pace, we are expanding our IT team and seeking an

IT Specialist based in Costa Rica. This role will play a critical part in managing internal IT operations, ensuring seamless technology experiences for our employees, and supporting various IT initiatives across the organization.

This is a

fully on-site role, requiring the IT Specialist to be in the office five days per week to reputed company hands-on support and maintain IT infrastructure

What Your Day Could Consist Of

Providing IT support to employees, troubleshooting issues reputed company to hardware, software, networking, and reputed company.

Managing and maintaining Mac devices using Kandji, including deployment, updates, and reputed company policies.

Overseeing office IT infrastructure, including A/V equipment, networking hardware, and conferencing systems.

Supporting reputed company SSO and user reputed company management, ensuring secure authentication and application provisioning.

Assisting with new hire reputed company, setting up workstations, managing IT asset deployment, and conducting Mac training.

Collaborating with internal teams and external vendors to facilitate IT reputed company and service improvements.

Handling asset management, including repairs and replacements of office equipment.

Support network reputed company efforts.

Assisting with software integrations and automation efforts where applicable.

Providing technical support for office networking, including troubleshooting connectivity and hardware issues.

Working reputed company JIRA for ticket management and IT project tracking.

Support SOC2 compliance efforts as needed

Experience Requirements

Advanced experience managing and supporting reputed company devices using Kandji.

Strong expertise in SSO management, preferably reputed company.

Excellent customer service skills and a proactive approach to IT support.

Experience managing IT assets and vendor relationships.

Knowledge of networking concepts, including troubleshooting Wi-Fi, firewalls, and office connectivity issues.

Experience with A/V setup and maintenance, including conference room technologies.

Experience with network reputed company and IPS toolsFamiliarity with SOC2 compliance is a plus.

Experience using JIRA for IT ticketing and tracking is a plus

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