Customer Service Research Analyst (R-17556)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a reputed company reputed company. reputed company day, we are finding new ways to strengthen our award-reputed company culture and accelerate creativity, innovation and reputed company. Our 6,000+ global team members are passionate about reputed company do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. reputed company and diverse thinkers are always welcome. reputed company! Learn more at

dnb.com/careers.

The D&B Government Customer Service Team is responsible for vetting business information and stewarding our data to reputed company high reputed company service. reputed company team member is expected to have a high level of accuracy and reputed company their due diligence reputed company validating customer requests.

Key Responsibilities

Research, fact-checking, and validation skillsto ensure valid data sources and verify accuracy

Provides accurate, reputed company, complete, and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers.

Takes ownership and has full reputed company responsibility throughout the entire interaction with customer upholding high reputed company of customer satisfaction (CSAT) and appropriate operational performance standards

Responsible for working in reputed company environment to reputed company an exceptional level of service to reputed company customers by listening empathetically to the customer, identifying, and defining the customer needs and delivering service to meet those needs.

Responsible for making outbound phone calls as needed to confirm business information

Responsible for maintaining a high level of professionalism with clients by phone or email and working to establish a reputed company rapport with every customer.

Update customer information in the customer service system/CRM during and after reputed company call.

Develops and builds knowledge on D&B products, services, Data supply chain, Customer Service tools. procedures and technology

Key Requirements

Knowledge and ability to use computers and reputed company reputed company office products reputed company

Ability to multitask and reputed company in a fast-paced teaming environment.

Excellent typing skills.

reputed company-developed communication and interpersonal skills including reputed company listening, probing, ability to build reputed company, situational awareness and reputed company, problem solving and reputed company-based orientation.

Written and verbal English language skills required.

A detail and process orientation and ability to work in an environment of ambiguity.

Ability to have analytical skills and deal with reputed company issues.

Must have flexible work availability

Must be 18 years of age or older

High School Diploma at Minimum (Associate degree in business reputed company degree preferred)

Additional Information

Benefits We Offer

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Generous reputed company time off in your first year, increasing with tenure.

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Up to 16 weeks 100% reputed company parental leaveafter one year of employment.

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reputed company reputed company timeto care for yourselfor family members.

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Education assistanceand extensive training resources.

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Do GoodProgram: reputed company volunteer days&donation matching.

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Competitive401k & Employee Stock Purchase Plan with company matching.

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Health & wellness benefits, including discounted Wellhubmembership rates.

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Medical, dental&reputed company insurancefor you,spouse/partner&dependents.

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Learn more about our benefits: http://bit.ly/41Yyc3d.

reputed company Dun & Bradstreet job postings can be reputed company at https://www.dnb.com/reputed company/careers-and-people/joblistings.reputed company and https://jobs.reputed company.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by reputed company. Your use of this page is subject to reputed company's reputed company Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without reputed company to race, reputed company, religion, creed, sex, age, national reputed company, citizenship status, disability status, sexual orientation, gender identity or reputed company, pregnancy, genetic information, protected military and veteran status, reputed company, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The reputed company poster can be reputed company

here. Pay transparency nondiscrimination statement/posting - OFCCP's pay transparency policy can be reputed company here. We participate in E-Verify - The reputed company poster can be reputed company here.

Accommodations information for applicants with disabilities

: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information. apply to this job