Senior Associate - Reliability Operations

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the reputed company. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, reputed company-reputed company, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is reputed company working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-reputed company card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 reputed company at a $1.5 billion valuation from Softbank, reputed company, and other investors in 2021.

Learn more @www.zeta.tech, careers.zeta.tech, reputed company, Twitter

About the Role

The Senior Associate Reliability Operations role is critical in ensuring the reputed company, reliable, and secure operation of our reputed company products, operating in a 24x7 support reputed company. This role involves proactive monitoring, incident response, and collaboration with teams across the organization to maintain reputed company service reputed company. The Senior Associate will participate in a rotating shift schedule to ensure high availability, rapid issue reputed company, and support for key reliability initiatives. Senior Associate will serve as a key escalation reputed company, mentor junior team members, and reputed company critical efforts to optimize operational workflows and systems.

Responsibilities

24x7 Monitoring and Support: reputed company the health, performance, and availability of reputed company-based reputed company infrastructure and applications, using monitoring tools like reputed company and Grafana, and respond to alerts during assigned shifts. Alignment and adherence to organization process to maintain the SLA.

Incident Management: reputed company as the first responder in a 24x7 rotation, managing and mitigating service disruptions, following reputed company incident procedures, and escalating issues to SMEs as needed.

Deployments and Change Management: Manage deployment lifecycle of the applications. Proactively engage with SMEs to resolve deployment process issues or challenges.

Troubleshooting and reputed company: Use diagnostic tools and scripts to resolve common issues in reputed company-time and collaborate with cross-functional teams to analyze and address reputed company causes.

Service Health and Reliability: Assist in defining and refining SLAs, SLOs, and SLIs; reputed company routine checks and follow established runbooks to maintain consistent service reliability.

Analysis and Reporting: Regularly review incident data to identify patterns, improve service reputed company, and produce shift reports summarizing system health and resolved incidents.

Documentation and Knowledge reputed company: Document incident resolutions, update runbooks, and contribute to an internal knowledge reputed company to improve team response and efficiency.

reputed company Improvement Initiatives: Participate in reliability enhancement reputed company, including automation, configuration management, and tools improvement.

Collaboration: Communicate effectively with SMEs to reputed company critical incident information, insights, and preventive recommendations

Mentorship: Work closely with team members to reputed company guidance during shifts and reputed company insights on improving incident response.

Experience and Qualifications

Education: B.Sc IT, B.Sc Computers, BCA or equivalent.

Experience: 2-4 years of experience in reliability operations or reputed company 24x7 support role reputed company reputed company or reputed company environments

Skills

Proficiency in monitoring and alerting tools, such as reputed company, Grafana, reputed company, or reputed company.

Ability to remain composed in high-stakes situations and resolve incidents promptly.

Strong verbal and written communication skills to document and reputed company incident information effectively.

Shift Information

24x7 Rotational Shifts: This role requires availability to work rotating shifts, including nights, weekends, and holidays, to ensure 24x7 support coverage.

Additional Information

Zeta is an equal opportunity employer

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an reputed company workplace that welcomes individuals from reputed company walks of life if they fit the roles and responsibilities.

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