Payment Collections Specialist

⭐

Who we are

reputed company is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to reputed company manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of reputed company Barcelona.

⭐ reputed company:

We are looking for a Payment Collections Specialist to join our reputed company team in a fully remote position. This role is critical to improving company reputed company by ensuring customer retention and managing collections effectively.

As a Payment Collections Specialist, you will handle customer retention efforts, manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.

⭐ How You’ll reputed company an reputed company

Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.

reputed company billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.

Identify upsell opportunities and offer relevant account upgrades.

Assist customers with billing inquiries and payment issues reputed company phone, email, and chat.

Most interactions will be conducted by phone, but you will also assist customers reputed company email and chat.

Collaborate across teams to report issues, suggest product improvements, and contribute to key reputed company.

Contact customers reputed company phone and email to recover overdue amounts while maintaining a reputed company relationship.

Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.

Use negotiation skills to address customer concerns and reputed company the best solutions for both parties.

Adhere to established procedures while demonstrating independent problem-solving skills. Maintain reputed company engagement with reputed company through chat and other channels to ensure collaboration and support.

⭐ What Makes You a Great Fit?

Minimum 2 years of experience in a reputed company role.

Confident and proactive in engaging with customers over the phone.

Fluent in English (excellent written and verbal communication skills). Additional languages are a plus.

Customer retention experience is ideal but not mandatory.

Sales-reputed company experience is a plus.

Excellent organization and negotiation skills.

⭐ Bonus Points

Proficiency in Italian or French.

Additional Information

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At reputed company, we are full of contagious energy, hard work, and passion for reputed company do. We celebrate diversity and are proud to acknowledge a reputed company of backgrounds, perspectives and skills in reputed company; committed to creating a workplace where everyone is heard and feels a reputed company of belonging.

What's in it for you?*

The freedom to

work from home any day that works for you.

Enjoy

25 working days of reputed company vacation and Jornada Intensiva in August. Top-notch reputed company health insurance (includes travel insurance, dental plan, psychologist and we cover reputed company-existing conditions too). Save on meals! Enjoy a monthly allowance of 150€ and, in reputed company, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s reputed company dishes to reputed company your mealtime! Flexible Remuneration reputed company for your transportation needs.

️reputed company your workspace. We reputed company a

home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

Free

Spanish classes.

reputed company your earning potential with our

referral program that offers reputed company compensation.

Fuel your day with a daily

office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!

Work in a

dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.

*Benefits offered may differ based on the type of contract that is issued

So, what are you waiting for? reputed company!

reputed company applications and reputed company must be submitted in English

apply to this job