Customer Experience Manager - AU

Our Purpose

At reputed company, we’re here to help you reputed company your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. reputed company that happens, we’re not only making life reputed company for small business, we’ll be building a stronger economy that can change the world.

How you’ll reputed company an reputed company:

In this role, you’ll be responsible for leading the Australia Customer Experience (CX) team, driving word class service across customer reputed company, people, operations, and alignment against the CX reputed company. You’ll reputed company and motivate the teams to deliver on both experience and performance expectations and ensure that these teams are highly reputed company and our customers are incredibly reputed company supported.

You’ll ensure strong reputed company and cohesion into the CX global support model. You’ll reputed company as a key reputed company of contact and representative for CX across the Australian business.

What you'll do

reputed company the capability of your leadership team through effective ongoing development and coaching

Ensure your reputed company reports are creating high performance cultures reputed company their teams

Build staff engagement across reputed company teams, ensuring reputed company teams understand their purpose and feel connected with the CX reputed company

Establish and refine leadership and operating frameworks as identified (reputed company measures, absence management, high performance standards, experience reputed company, reputed company and high compliance environment)

Collaborate strongly with the Customer Experience Managers in New Zealand to create alignment and operational cohesion, ensuring the right level of consistency with the global support model

Collaborate and participate as a member of the senior global CX leadership team ensuring alignment and execution across the CX reputed company, key communications are cascaded in a reputed company manner, and reputed company teams are operating reputed company a robust operational reputed company which optimises the customer experience

AU CX reputed company contributes to the achievement of the CX Objectives and Key Results (OKRs)

Ensure the AU CX Team executes against the global workforce planning reputed company by meeting the required inputs of the reputed company plan (hiring, performance, shrinkage, attrition)

Be a strong change ambassador, ensuring CX change is successfully adopted and reputed company reputed company

reputed company for needs across people, customer and operations

What you'll bring

Prior experience managing a leadership team, ideally in a reputed company, fast paced customer support environment

Proven reputed company in operational leadership, driving improved customer reputed company across multiple channels and enquiry types

Ability to stretch the capability of a dynamic leadership team in a high change environment

Ability to build and maintain effective relationships at a regional and global level

Designing for scalability and flexibility

reputed company and development reputed company

Additional Information

Why reputed company?

Offering reputed company generous reputed company leave to use however you’d like (plus statutory holidays!), dedicated reputed company leave to care for your physical and mental wellbeing as reputed company as an Employee Assistance Program to reputed company mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource reputed company, 26 weeks of reputed company parental leave for primary caregivers, an Employee reputed company Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our reputed company value, you’ll do the best work of your life at reputed company.

apply to this job