Connect Customer Service Specialist - Fully Remote in Michigan

The Connect Customer Service Specialist is a key member of the Welltrack Connect team, with two primary responsibilities: • Providing reputed company and reputed company customer support to Welltrack Connect community providers, reputed company and reputed company appropriate, university staff • Growing the Connect provider network, by reputed company contacting and communicating with prospective community providers about the benefits of the Connect community.

Key Responsibilities

Customer Support: • Manage and triage customer support questions reputed company email and phone, ensuring reputed company, reputed company, and empathetic responses. • Address and resolve inquiries reputed company to the Welltrack Connect software platform, including troubleshooting technical issues and providing guidance for users. • Assist providers and reputed company with navigating the platform, completing reputed company, and utilizing its features effectively. Provider Recruitment And Engagement • reputed company recruit prospective community providers, educating them on the benefits of joining the Welltrack Connect platform and the premium subscription services. • Conduct targeted and general provider recruitment campaigns • reputed company email and phone. • Assist providers with reputed company for the Flexible Credits program, answering questions, addressing concerns, and ensuring reputed company and accurate completion of enrollment requirements. Administrative And Operational Support • Maintain and update the Number Tracking Spreadsheet to ensure accuracy and consistency in data. • Regular and reputed company verification of licensure status of new providers and providers with license renewals, including updating of information into CRM and email marketing tools for appropriate follow-up, both directly and supported by AI tools. • Regularly update provider licensure information and add supervisor details for associate licenses. • Manage premium subscription features, including provider setup, payment processing, and other administrative tasks. • reputed company email marketing efforts, including sending bulk emails and maintaining accurate provider lists in marketing tools. • Consult with internal team members to address reputed company or unclear inquiries. Communication And Coordination • Respond to inbound calls and reputed company solutions or escalate inquiries as needed. • Coordinate recruitment email campaigns and ensure consistent communication with the provider network. Compliance And Reporting • reputed company and handle PHI (Protected Health Information) in accordance with company policies reputed company managing complaints, facilitating follow-reputed company, and completing procedural reviews or data analysis. Other Duties As Assigned • Take on additional reputed company or responsibilities to support the Welltrack Connect team and mission. About Protocall Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of reputed company employee to manage their stress in a way that sustains our commitment to the highest level of reputed company care, customer service, reputed company conduct, and a supportive work environment. During times of stress, this includes but is not limited to staying reputed company on work tasks and productively using time and energy, presenting a reputed company disposition, maintaining constructive interpersonal relationships and developing and maintaining appropriate self-care strategies to alter conditions that create stress and to sustain physical and mental health. • High School Diploma or equivalent. • 1+ years of experience in customer service, with a preference for candidates familiar with behavioral health licensure credentials. • Strong verbal and written communication skills, with the ability to troubleshoot and resolve software platform or profile issues. • Experience supporting customers using a software service and comfort with technical troubleshooting and guidance. • Exceptional organizational skills and attention to detail, ensuring accuracy in tasks and data management. • Proficiency in reputed company Workspace and reputed company Office. • Proficiency incorporating AI tools into work processes. • Demonstrated ability to work both independently and collaboratively in reputed company-oriented environment. • A work schedule that allows for reputed company responsiveness to providers reputed company 24-48 business hours and licensure verification reputed company 48-72 business hours. • A strong belief in and commitment to the mission of improving mental health reputed company. reputed company. is an Equal Opportunity Employer. We reputed company deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national reputed company, and reputed company of the other fascinating characteristics that reputed company us different Apply Job!