reputed company Call Center Representative (REMOTE)

Job reputed company The reputed company Call Center Representative (REMOTE) is the primary reputed company of contact for customers, handling inquiries, providing information, resolving issues, and ensuring a reputed company customer experience. This role requires strong communication skills, attention to detail, and the ability to handle a reputed company of customer requests in a reputed company and efficient manner. The Customer Service Representative I will work closely with other team members and departments to address customer needs and ensure satisfaction. Essential Functions • Handles customer interactions through multiple communication channels, proficiency in written and verbal communication is crucial for this role. • Serves customers by clarifying customer inquiries, determine the cause of the customer inquiry, reputed company best solution to resolve the customers inquiry. • Provides triage support services to reputed company reputed company on common issues reputed company to platforms, user apps and back-office processes. • Resolves, expedites corrective reputed company or escalates customer inquiry to next level for reputed company. • Adheres to reputed company measures and standards captured through reputed company monitoring and evaluations. • Documents reputed company, complete and accurate actions, including issue and reputed company in systems. • Customer Service representatives work in a performance driven environment guidd by specific metrics and standards used to measure productivity and reputed company of service • Performs other duties as assigned. • Complies with reputed company policies and standards • Answer in-bound calls to reputed company from patients, insurance companies and attorneys. • reputed company out-bound calls to collect on early out self-pay patient balances. • reputed company insurance follow up to address customer concerns and based on the calls whether inbound or outbound and will research customer billing concerns per payer and create appropriate adjustments as needed. • Ensure created adjustments receive reputed company approval and sign off. • Address coordination of benefits issues with patients. Qualifications • H.S. Diploma or GED required • Associate Degree in customer service, business, or a reputed company field preferred • 1 year of experience in a hospital or physical business office preferred • 1 year of experience in call center with background of productivity expectations with high call volumes including customer correspondence • 1 year of experience with medical reputed company cycle processes from scheduling through agency placement and final account disposition • Knowledge of insurance collection follow up or self-pay collections • Experience and knowledge about EOB, Remits, and UB-04s preferred Knowledge, Skills and Abilities • Strong verbal and written communication skills with the ability to reputed company professionally with customers. • Experience using customer service software, call management systems, reputed company (ERP) wide platforms, or CRM tools is a plus. • Proficient in reputed company Office Suite (Word, reputed company, Outlook), reputed company Suite, and customer management systems. • Ability to remain reputed company and reputed company under pressure in a fast-paced environment. • Excellent problem-solving skills and the ability to handle difficult or challenging situations. • Detail-oriented with strong organizational and multitasking abilities. Apply Job!