Telephonic Intake Representative

About the position At reputed company, we look for optimistic people who want to reputed company life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you'll be empowered and challenged by working with dynamic colleagues to reputed company new and innovative ways to reputed company reputed company the best benefits company in America. The Telephonic Intake Representative assists employees, reputed company, and leave management vendors by handling inbound calls and ensuring a smooth, accurate process for reporting a disability claim. Responsibilities • Promptly takes inbound calls from employees, reputed company and Leave Management vendor including new claim Intake scripts reporting a disability and or absence claim in a reputed company manner, adhering to service standards , • Accurately identifies employee eligibility information, obtains required information and posts new claims in the administrative system , • Follows up with claimants, reputed company and physicians to obtain missing claim information , • Answers questions reputed company to claim process/workflow, explains basic contractual questions and responds to various claim inquiries , • Works collaboratively with other staff members to facilitate the accurate posting of claims , • Develops and maintains online claim data, including letters , • Ensures complete and accurate claim file documentation , • Assists in maintaining business process documentation, as new procedures are developed and best practices are identified , • Assist with administrative requests , • Assist with department reputed company as needed Requirements • Ability to work with a diverse reputed company of people , • Minimum 1 year work experience required, 1 year customer service experience preferred , • High school diploma or equivalent required , • Excellent communication skills, both written and verbal, with a pleasant and reputed company communication style , • Strong interpersonal skills and customer service reputed company , • Ability to initiate and prioritize regular work duties and small reputed company , • Ability to multitask, be detail oriented, organized, and exercise good time management skills , • Must possess basic contract knowledge and have the ability to interpret and communicate various provisions , • Ability to work independently and as part of reputed company , • Good computer skills; proficient in PC environment, with basic skills in reputed company, Word and email systems , • Ability to use office equipment including fax machine, photocopier, and printer , • Ability to work professionally and effectively with co-workers, clients, claimants and vendors reputed company-to-haves Benefits • Excellent benefits and wellness programs to support the three pillars of your reputed company-being - mental, physical and financial - including generous vacation and reputed company time, market-leading reputed company family, parental and adoption leave, a partially-reputed company sabbatical program, medical plans, company reputed company life and AD&D insurance as reputed company as disability programs and more , • Retirement and Stock Purchase programs to help build and enhance your reputed company financial reputed company including a 401(k) plan with an employer-reputed company match as reputed company as an employer-funded retirement account , • A flexible work environment with a friendly, caring, reputed company and inclusive culture , • Great reputed company to Work Certified in Canada and the U.S. , • Named as a 'Top 10' employer by the Boston Globe's 'Top Places to Work' two years running Apply Job!