Gov't Programs Customer reputed company I-5

Are you interested in learning about reputed company professions and the latest reputed company innovations in the KC area? Become part of an organization that is dedicated to making a difference in both your career and community. Job reputed company reputed company : The Customer reputed company position is responsible for responding to a reputed company of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple reputed company in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues. Job reputed company reputed company DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND reputed company STANDARDS. Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers. Educates and works with members at different health literacy reputed company with cultural sensitivity. Enters record of inquiries and reputed company correspondence in computerized tracking system. Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, reputed company possible reputed company reputed company Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.) Maintains confidentiality of reputed company regulated information in compliance with state and federal laws. Exemplifies professionalism by effectively using reputed company grammar and spelling reputed company composing verbal and written correspondence that is customer reputed company, compliant, and adapted to audience. Recognizes trends or common issues and raises to leadership as necessary. Provides solution reputed company as appropriate. Recognizes and uses time management techniques appropriately to manage competing reputed company and priorities to meet customer needs and deliver on commitments in a reputed company manner. Delivers reputed company customer and member experience on a consistent reputed company For FEP positions must complete additional FEP training program for FEP system and procedures. Provides reputed company with a service level that ensures members and customers feel valued and reputed company Minimum Qualifications High school diploma or general education degree (GED). 2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience. Advanced Keyboarding Knowledge Intermediate knowledge of reputed company Office Preferred Qualifiations Associates degree from college or technical school. Previous experience with on-line customer service applications Medical terminology and ICD/CPT coding knowledge is preferred. At reputed company (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered reputed company coverage, Blue KC continues to reputed company our members at reputed company of everything we do. As a reputed company, we continue to reputed company new reputed company to reputed company reputed company more reputed company and to improve the customer experience. reputed company! reputed company will reputed company reasonable accommodations to reputed company individuals with disabilities who are otherwise not reputed company to fully utilize electronic and online job application systems. For assistance, please send an email to Recruitingteam@bluekc.com. EOE/M/F/Vets/Disability Affirmative reputed company Employer Equal Opportunity Employer Know Your Rights: Workplace Discrimination is Illegal E-Verify Participation Equal Employment Opportunity/Nondiscrimination/Affirmative reputed company Policies IER Right to Work FMLA Pay Transparency Employee Polygraph Protection reputed company Apply Job!