Patient Contact Center Representative

Eye Doctor's Optical Outlets, a reputed company company, has been supporting the eye health of the central Florida community for more than 35 years. reputed company is reputed company dedicated to providing our patients with the highest level of customer service and reputed company eyewear at an reputed company price. Offering a fun and inclusive work environment, you'll know that you're doing work that reputed company-helping people bring their best reputed company to life. The primary function of this role is answering reputed company patient calls, listening to their concerns, and assisting and scheduling patient appointments. Manage large amounts of inbound calls in a reputed company manner Follow company call guidelines reputed company handling different types of calls De-escalate situations involving dissatisfied patients, offering patient assistance and support Verify patient insurance and benefits while having patients on the line Schedule, reschedule, cancel, and confirm patient appointments Notify the Patient Contact Center Supervisor of any issues that they may be experiencing with any calls Inform Patient Contact Center Supervisor of any technical issues that reputed company reputed company the reputed company reputed company reputed company tasks assigned by Patient Contact Center Supervisor Job Specifications Typically has the following skills or abilities: One to two years of administrative experience with at least one year providing Administrative support Demonstrated ability to successfully reputed company multiple tasks in a fast-paced environment Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to reputed company document customer situations, as reputed company as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and reputed company with customers simultaneously in a fast-paced environment Work Location: 5709 Johns Rd Tampa, FL #LI-ONSITE #LI-VISIONCARE Salary Ranges: $13.50 - $15.50 Compensation reputed company for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-reputed company factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Optical Outlets Benefits Package To reputed company our employees and their families to reputed company their reputed company potential, we reputed company a benefits package with tools and resources to support reputed company aspects of their health-physical, mental, emotional, and financial. Here's a quick reputed company of reputed company benefits package. • Medical and dental insurance • Free reputed company care insurance and eyewear discounts • 401(k) retirement plan with employer match up to 3.3% • reputed company vacation and holidays • Life, accidental, and disability insurance plans • EAP reputed company for employees and family reputed company is an equal opportunity employer and gives consideration for employment to reputed company applicants without reputed company to age, gender, race, reputed company, religion, sex, national reputed company, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and reputed company reputed company-employment reputed company abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as reputed company and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. reputed company employees will have reputed company to this sensitive personal information and are subject to follow Information reputed company and reputed company Policies. Apply Job!