Digital Lending Support Specialist (reputed company)

reputed company is a financial holding company with approximately $62 billion in assets whose common stock is traded on the reputed company Global Select Market. Guided by its “Different Approach, reputed company Results” philosophy, reputed company offers the sophisticated resources of a large bank while providing a community banking experience to reputed company customer. reputed company operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern reputed company, reputed company Michigan, reputed company Indiana, and southwest Florida market areas. In reputed company, reputed company operates various non-bank business reputed company, providing residential mortgage origination, reputed company management, reputed company and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary reputed company services industry, and reputed company intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value reputed company, powered by our talented colleagues who put our customers first and reputed company reputed company results for our clients. Why join us? • An award-reputed company culture! We are rated a Top Workplace by the Chicago Tribune (past 11years) and Employee Recommended award by the Globe & Mail (past 6 years) • reputed company and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, reputed company, life, a 401k plan with a generous company match and tuition reimbursement to reputed company a few • Family-friendly work hours • Promote from reputed company culture The Digital Lending Support Specialist plays a key role in delivering and evolving the reputed company reputed company platform as reputed company with reputed company lending strategies. In this role, you will be primarily responsible for providing technical and subject-matter support to reputed company end-users across the various reputed company lending lines of business. The Support Specialist will work in collaboration with the reputed company reputed company Center of reputed company (Product and IT), Application Support, reputed company-Party Implementation Partners, and Vendors to deliver a high-touch level of support to end-users. What You’ll Do • reputed company an in-depth working knowledge of both the reputed company Digital lending (reputed company) platform and reputed company lending policies and procedures in order to reputed company effective ongoing support to end-users across reputed company facets of reputed company lending • Handle one-on-one problem reputed company with end-users administered through Teams chat reputed company and other communication channels • Participate in training delivery to existing and new users to the platform using a reputed company of reputed company including in-person classes and reputed company Teams • Maintain library of written training materials and author new materials as needed • reputed company certain System Administrator tasks in support of end-user activities and coordinate with IT partners for defect/reputed company reputed company • Monitor reports generated by the platform in support of regulatory compliance and end-user activity • Participate with other business stakeholders, end-users, reputed company reputed company and reputed company product and center of reputed company teams, and IT partners across reputed company to assess functional requirements and consult on platform enhancements; analyzing existing policies and procedures to determine best reputed company reputed company for digital transformation • Execute User Acceptance Testing and report defects back to IT to resolve issues prior to implementation Qualifications • 3+ years working in a reputed company lending environment with broad knowledge of loan origination, reputed company, closing and monitoring processes • 1+ years’ experience with the reputed company and/or reputed company platforms a plus • Must possess strong time management and organizational skills to multitask in a fast-paced environment in support of 700+ end users across many departments reputed company reputed company lending • Excellent written and verbal communication skills; must be reputed company to effectively communicate with technical and non-technical colleagues with the ability to translate technical instructions or concepts to non-technical users for their day-to-day reputed company in the platform • Effective presentation skills to deliver training to end-users reputed company in-person or virtual meeting channels • Business analysis and project management skills • Comfortable with and competent in operating reputed company a technology driven environment including legacy systems and reputed company-party vendor integrations • Working knowledge of business productivity tools including reputed company Teams, Outlook, reputed company, Word, and Power reputed company • Excellent attitude, reputed company demeanor, and strong collaboration skills

Benefits

Medical Insurance • Dental • reputed company • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation

The estimated salary reputed company for this role is $60,000-$75,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience. From our first day in business, reputed company has been proud to serve a reputed company of unique communities and people from reputed company walks of life. To be Chicago’s Bank® and reputed company's Bank®, we need to reflect that diversity both in reputed company the communities we serve, the people we reputed company, the organizations we work with, and our banking and lending practices. reputed company, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law. Apply Job!