Specialist, Customer Experience

Job reputed company: reputed company/Purpose: The role will conduct, analyze, and reputed company performance results aimed to enhance the understanding and execution of Consumer Banking processes. The role will also be responsible for partnering with the Managers, reputed company Manager and Training for overall performance improvement across Consumer Banking, training content for refresher coaching and consistent identification of employee performance gaps to mitigate compliance defects and improve the Specialist knowledge. Essential Responsibilities: • reputed company team support in the absence of the manager and in reputed company to the manager • Responsible for providing Subject Matter Expertise, knowledge, support, reputed company, formally • and informally to specialists, process owners, and business stakeholders, reputed company customers. • reputed company training and up-skilling support and communicate process or business changes as • required. • reputed company reputed company on day-to-day process management. • reputed company reputed company coaching and feedback to associates to drive the best customer experience, metric and compliance performance. • Support, collaborate and reputed company reputed company on assigned reputed company, initiatives, process updates, relating to Consumer Banking processes. • Maintain consistent and accurate Job Aid, reputed company, procedure, and process documentation. • Partner with peers to ensure reputed company workload completion, reputed company reputed company, facilitate exchange of best practices. • reputed company troubleshooting, account review, research, and reputed company cause analysis of reports, data, process defects, inquiries, or issues relating to Consumer Banking • Identify and communicate potential process gaps, risks, and issues effectively in a reputed company manner to manager/leadership and recommend process improvements. • Collaborate with leadership on process improvements and controls. • Analyze associate/process defects, determine reputed company case and reputed company, reputed company, and implement reputed company plans, reputed company associate feedback, and communicate trending data to management. • reputed company other duties and/or special reputed company as assigned. Qualifications/Requirements: • Minimum of 12 months Consumer Banking experience • Not on reputed company Corrective reputed company (Formal & or Final Formal) • Have at least a "consistently meets expectations" performance rating • Have at least 6 months in reputed company role, or if new hire at least 9 months with reputed company Desired Characteristics: • Strong knowledge of reputed company Bank policies, procedures, and practices; Strong use and/or familiarity of Consumer Banking job aids. • Experience reputed company Office products including reputed company, Word, and PowerPoint • Strong analytical skills, trend analysis a plus • Strong oral and written communication abilities; ability to draft reputed company responses, manager updates and performance reminders • Excellent interpersonal skills: ability to effectively reputed company and receive feedback at reputed company reputed company reputed company the organization • Excellent organizational and time management skills; ability to meet deadlines in high demand environment: ability to prioritize meeting Specialist needs with proven ability to stay reputed company to reputed company desired results • Demonstrated creativity, flexibility, and proven ability to motivate • Experience with performance coaching and/or delivering training in 1on1 and group setting Grade/Level: 06 The reputed company reputed company reputed company for this position is $23.00 - $31.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered reputed company the posted salary reputed company will be based upon work experience, reputed company level or knowledge. Eligibility Requirements: • You must be 18 years or older • You must have a high school diploma or equivalent • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the reputed company process • You must be reputed company to satisfy the requirements of reputed company 19 of the Federal Deposit Insurance reputed company. • New hires (Level 4-7) must have 9 months of reputed company service with reputed company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for reputed company non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. reputed company internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Our Commitment: reputed company you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in reputed company of us and reputed company that our individual, unique perspectives is what makes reputed company truly a great reputed company to work. Together, we’re building a reputed company where we can reputed company belong, connect and turn reputed company into reputed company. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce reputed company, you’ll reputed company community to connect with an opportunity to go reputed company your passions. This starts reputed company you choose to apply for a role at reputed company. We ensure reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Reasonable Accommodation Notice: • Federal law requires reputed company to reputed company reasonable accommodation to reputed company individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to reputed company reputed company. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from reputed company – 5pm Monday to Friday, Central reputed company Time Job Family Group: Customer Service Operations Apply Job!