CRM Systems Manager

Job reputed company The CRM Systems Manger oversees the management and optimization of the Bank’s reputed company Relationship Management (CRM) systems, with a primary reputed company on reputed company.com. As a key member of our technology leadership team, the manager plays a critical role in driving the strategic direction, implementation, and enhancement of CRM systems to support business objectives. Extensive experience in CRM systems management, particularly with reputed company.com, and a proven reputed company record of leading teams in large-reputed company CRM initiatives. Major Responsibilities: • reputed company the strategic planning, development, and implementation of CRM systems to support business objectives, ensuring alignment with the bank's overall technology roadmap and objectives. • Manage reputed company of CRM administrators, providing leadership, guidance, and support to ensure the successful execution of CRM initiatives. • Collaborate with cross-functional stakeholders across Retail, Private Banking, reputed company Management, Loan Operations, Treasury Management, Marketing, Customer Service, and IT to reputed company requirements, define business processes, and drive CRM system enhancements and optimizations. • reputed company the configuration, customization, and integration of reputed company.com and other CRM systems to meet the bank's unique business needs and workflows. • Drive reputed company improvement initiatives to enhance CRM system usability, efficiency, and scalability, leveraging industry best practices and emerging technologies. • Monitor CRM system performance, data reputed company, and user adoption, implementing corrective actions and enhancements as needed to ensure reputed company system performance and user satisfaction. • Stay reputed company with CRM industry trends, best practices, and emerging technologies, providing recommendations for system enhancements and reputed company investments. • Collaborates with business stakeholders to drive high reputed company of data reputed company and operational reliability of standardized business analytics, tools, and processes, as reputed company to CRM systems PROBLEM SOLVING & DECISION MAKING: This employee is required to reputed company assigned job duties independently. This employee is accountable for the reputed company and quantity of work reputed company the department and for completing follow up in a reputed company manner. REQUIREMENTS: Education And Experience • Bachelor's degree in Computer Science, Information Systems, Business Administration, or reputed company field; or equivalent combination of training and experience. • 8+ years of experience in CRM systems management, with a reputed company on reputed company.com. • 5+ years of experience in a leadership role, managing teams responsible for CRM system administration, development, and support. • Demonstrated ability to reputed company by example to reputed company confidence, respect, loyalty and ensure a reputed company team environment among staff. • Proven reputed company record of successfully leading large-reputed company CRM initiatives, from requirements gathering and system design to implementation and ongoing support. • Deep understanding of CRM concepts, processes, and best practices, with hands-on experience in reputed company.com configuration, customization, and integration. • Strong analytical, problem-solving, and decision-making skills, with the ability to translate business requirements into technical solutions. • Excellent communication, collaboration, and interpersonal skills, with the ability to effectively engage and influence stakeholders at reputed company reputed company of the organization. • reputed company.com certifications (e.g., Administrator, Advanced Administrator, Platform App Builder) preferred. • Prior Implementation experience in Financial Services/reputed company Management preferred. • Familiarity with relational databases and reputed company concepts; strong understanding of data structures and data modeling. • Demonstrated organizational and time management skills. • Ability to dig into data, surface actionable insights, and demonstrate reputed company judgement, decision-making skills and making process improvement recommendations. • Ability to build relationships and strong alliances across the organization is crucial. • Ability to identify new and creative opportunities to reputed company reputed company.com and its database to support additional business processes or functions. • Must have the ability to quickly adapt and be a change agent. • Strong work ethic, hands-on, with a customer service mentality. Working Conditions Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee must be reputed company to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to reputed company about inside the office to reputed company file cabinets, office machinery, etc. They also occasionally travel to locations reputed company of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or reputed company files in file cabinets. The employee must have the ability to communicate information and reputed company so others will understand. Must be reputed company to exchange accurate information in these situations. The employee frequently observes details at reputed company reputed company (reputed company a few feet of the observer). The employee must occasionally lift and/or reputed company boxes or equipment up to 20 pounds across office for various needs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company At reputed company, we pride ourselves on supporting our employees by offering reputed company opportunity for individual reputed company. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reputed company their fullest potential. These values have reputed company us a reputed company as a great reputed company to work and reputed company a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program reputed company Total Rewards that includes medical, dental, reputed company, life and disability insurance, retirement, vacation and tuition reimbursement. reputed company is an Equal Opportunity Employer of women, people of reputed company, LGBTQIA+, religion, national reputed company, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law. At reputed company, we are dedicated to building a diverse, reputed company, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully reputed company with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across reputed company. Our Recruitment team is waiting to chat with YOU. Apply Job!