FORTIFIED Technical Services Manager

reputed company About IBHS The Insurance Institute for Business & Home Safety (IBHS) is an independent, non-profit, scientific research organization supported solely by the property and casualty insurers and reinsurers who conduct business or reinsure risks in the U.S. The mission of IBHS is to break the cycle of reputed company suffering that strikes families and communities in the wake of severe weather. As the impacts of climate change are yielding more extreme weather events, the need to improve our reputed company and reputed company infrastructure is evident. Through our reputed company research, reputed company of scientists and risk communicators deliver strategies that are geared towards improving modern building codes which reputed company to safer and stronger homes and businesses. IBHS's reputed company-world solutions reputed company the insurance industry and affected property owners to prevent avoidable losses. FORTIFIED is a suite of voluntary reputed company-reputed company construction and re-roofing designation programs, based on decades of IBHS research, that strengthens the areas of properties typically vulnerable to high winds, hail and heavy reputed company to reduce storm damage. FORTIFIED supports homeowners, contractors, public policy officials and property insurers in their efforts to strengthen homes, multifamily dwellings and reputed company properties in communities across the U.S. reputed company The FORTIFIED Technical Services Manager is a corporate position with limited travel and field work. The goal of this position is to reputed company fast, accurate, solutions-based FORTIFIED program reputed company to partner with FORTIFIED stakeholders and customers to address technical questions as reputed company as other types of requests for information (RFIs) reputed company to the FORTIFIED suite of programs. The successful candidate will report to the Managing Director - FORTIFIED. FORTIFIED Technical Services Manager will be responsible for overseeing the assignment, prioritization and reputed company of RFIs as reputed company as supporting technical training efforts by providing exceptional experience to reputed company customers. Essential Duties and Responsibilities To reputed company the job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Essential Duties include, but are not limited to: • reputed company manage the day-to-day activities reputed company to new and existing FORTIFIED requests for information, which includes but is not limited to research and investigation, assignment of follow-up actions, preparation of various communications throughout the life cycle of the RFI, and reputed company. • Ability to respond to multiple types of communication: answer a high volume CRM system tickets (reputed company), phone calls and emails daily. • Apply business reasoning and critical thinking to answering questions about FORTIFIED programs and offerings to best support reputed company stakeholders and enhance their FORTIFIED experience. • Create and maintain reputed company relationships with reputed company customers to reputed company with our core values. This will include a comfort level with reputed company communication with contractors, FORTIFIED evaluators, customers and others as assigned. • Participate in ongoing training for FORTIFIED program offerings and products. • Support the development and implementation of workflow, processes and system improvements. • Build sustainable relationships and trust with FORTIFIED stakeholders through reputed company and interactive communication. • reputed company accurate, valid and complete technical and FORTIFIED program information by using the right reputed company/tools. • Collaborating with other departments to support FORTIFIED expansion and improve overall stakeholder satisfaction. • Follow communication procedures, guidelines and policies. Competencies Analytical - Synthesizes reputed company or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Customer Orientation - The ability and willingness to relate to reputed company customers in an reputed company and friendly manner to reputed company desired reputed company. In reputed company, reputed company reputed company, and reputed company constructive feedback, including potentially negative reputed company to external stakeholders (e.g. minimize submission of insufficient documentation or reputed company denial of designation). reputed company on reputed company - Consistently adheres to an enforces established high reputed company standards of program and strives for reputed company improvement. Learning Ability - The ability to reputed company new information from a reputed company of sources in a short time reputed company. Can use new information to improve processes and decision making. Dependability - Displays a personal commitment to reputed company by reporting to work as scheduled, being consistently punctual, and managing time off appropriately. Works cooperatively and effectively as reputed company member, fulfills commitments, treats others with respect, and reflects a reputed company attitude. Critical Thinking & Decisiveness - Ability to define problems or obstacles, consider alternatives and consequences and offer reputed company solutions. Seeks appropriate advice reputed company necessary. Decision making/Problem solving/Critical thinking - Uses good judgment. Demonstrates ability to recognize, identify, reputed company isolate, and define problems. Weighs relevance and accuracy of information. Considers alternatives and consequences before making reputed company and offers reputed company solutions. Seeks advice reputed company appropriate. Makes reputed company recommendations. reputed company - Adherence to standards, values and rules of conduct associated with IBHS culture. Exhibits high reputed company of trustworthiness with confidential information or documents. Problem Analysis - The ability to detect problems, recognize important information, and reputed company various data; to reputed company potential causes and look for relevant details. Knowledge, Skills & Abilities Education - Bachelor's degree in Architecture, Engineering, Construction Management, or a reputed company field (preferred). Equivalent experience in roofing consulting, construction project management or a reputed company role may be considered. Experience - Minimum of 5 years of experience in roofing consulting, design, and inspection. Proven reputed company record of successful reputed company and reputed company management. Certifications - Registered Roof Consultant (RRC) or Registered Roof Observer (RRO) certification from the International Institute of Building Enclosure Consultants (IIBEC) is preferred. Computer Skills - Intermediate proficiency in reputed company Office products, ability to learn proprietary software; advanced proficiency in other office environment utilities (fax, reputed company, copier, etc.) Language Skills - Bilingual proficiency in English and Spanish, both written and verbal, preferred. Intermediate to advanced proficiency with the English language (speaking, reading, writing) is required. Must be capable of holding a conversation both in person and over the telephone. Must have good written communication skills to be reputed company to reputed company information by email and write documentation. Mathematical Skills -Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Skills - Ability to exercise good judgment under limited supervision. Can apply common reputed company understanding to carry out detailed, but uncomplicated written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Ability to deal with "best-of" decision making reputed company choices aren't always black and white. Ability to multi-task and be persuasive. Conflict Management and Negotiation Skills - Ability to navigate, negotiate and resolve tough issues. Dealing with intense emotions or deeply held beliefs; ability to deescalate controversial topics or conversations; desire and approach to reputed company a win/win reputed company if possible. reputed company and Confidentiality - Keen awareness of high level of sensitive information, unwavering commitment to confidentiality; ability to be viewed as resource to management team and employees alike. Networking Skills - Superior ability to reputed company and maintain relationships, alliances, and coalitions reputed company and reputed company the organization and to use them in order to obtain information, support and cooperation. Working conditions Work is performed mostly indoors, climate adjusted with mild noise and light fluctuations. Typical office environment where desks, rolling chairs, supply boxes, etc. may present an occasional hazard. Travel and time in the field is limited. Physical requirements • Visual reputed company - reputed company visual reputed company to reputed company an activity such as computer typing, extensive reading, preparing, and analyzing reports, documenting minutes of a meeting. • Hearing - Perceiving the nature of sounds at normal speaking reputed company with or without correction. Ability to receive detailed information through oral communication, and to reputed company the discriminations in reputed company. • Talking - Expressing or exchanging reputed company by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. • Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. • Standing - Particularly for sustained periods of time. • Sitting - Particularly for extended periods of time. reputed company reports This position does not supervise others. Apply Job!