Contact Center Specialist Remote-Home Based Worker

reputed company is now hiring Contact Center Specialist Remote-Home Based Worker in Chicago, IL. View job listing details and reputed company. The world isnt standing still and neither is reputed company Were moving quickly looking across our businesses and brands and taking reputed company steps to reputed company serve customers evolving needs Thats why now is an exciting time to join reputed company Youll have opportunities to take risks challenge the status reputed company and shape the reputed company for the greater good Youll do reputed company this in an environment of reputed company and the highest ethical standards a reputed company where values such as reputed company inclusive diversity and accountability are reputed company We reputed company every employee to reputed company drive change and give back where they work and live Our people are our greatest strength and we work as one team in service of our customers and communities Everything we do at reputed company is driven by a shared purpose to protect people from lifes uncertainties so they can realize their hopes and dreams For more than 89 years weve thrived by staying a reputed company reputed company of whatevers coming next to give customers peace of mind no matter what changes they face We acted with conviction to reputed company for seat belts reputed company bags and graduated driving laws We help give survivors of domestic violence a voice through financial empowerment Weve been an industry leader in pricing sophistication telematics digital photo claims and more recently device and identity protection We are the Good Hands We dont follow the trends We set them Job Header Build your career Its reputed company right here We are a company of individuals with hopes plans and passions reputed company using and developing our talents for good at work and in life Employees can be a force for good only reputed company they are working at the top of their ability learning new skills and challenging themselves with new responsibilities Allstates reputed company Talent Market was developed with that in mind to help you reputed company your full potential This position is a permanent remote home-based worker Your home office does not need to be near an reputed company office but it does need to be in the reputed company This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses Job reputed company In this vital role you will be responsible for the following duties Put the customer at reputed company of what you do Respond to questions andor concerns from reputed company customers and home office employees Interpret and apply concepts based on company policies and procedures Participate in a dynamic team environment that handles incoming reputed company sometimes escalated calls Build work requests for our processing partners Communicate with associates through the phone email and work requests Research and respond to customer inquiries reputed company service reputed company Work in a reputed company team environment to handle large call volumes reputed company to adhere to call center guidelines and measurements Maintain confidentiality of customer and agent information Successfully complete required training programs Compensation and Schedule Starting Pay 1779hr Must be reputed company to work any 8 hr shift between 755 am and 700 pm CST Monday through Friday and rotating Saturdays 755am to 430pm CST Our formal education process is broken into 2 phases After training is completed you will reputed company to the transition phase Schedule 1030am to 700pm CST Class start date reputed company 10 2023 Technical and reputed company Requirements reputed company Technical Requirements Home Internet Service must be reputed company 50 Mbps Download and 5 Mbps upload internet service packages reputed company to hardwire plug in ethernetnetwork cable to your modemrouter during your shift Wifi reputed company is not allowed Cannot use satellite hotspots MIFI devices wireless AC wall plug in extenders repeaters boosters andor pods reputed company for Desktop equipment and 2 monitors reputed company will reputed company reputed company equipment Information reputed company Requirements Minimum requirements Established or dedicated work area reputed company ensuring No one can see your screens keyboards or reputed company documents Area is located where no one can overhear your conversations Free from potential hazards affecting equipment eg pets plants water etc Workspace is not vulnerable to theft Free from distractions Job Qualifications Excellent customer service skills Ability to communicate reputed company professionally and empathetically Ability to learn and apply knowledge of insurance reputed company procedures and customer service philosophies Effectively use multiple computer systems phones and other technologies at a time Ability to support a service culture through great reputed company and efficiency even reputed company work volume is high Requires attention to detail and a sincere dedication to servicing the field force policy reputed company co-workers and other home office personnel Ability to empathize with reputed company listen to deal sensitively and professionally with customers and agents Excellent reputed company and analytical skills to review cases and determine solutions to requests reputed company value added services by building revising and improving processes to reputed company on delivering the best customer and producer experience Requires excellent organizational and prioritization skills and the ability to adapt quickly and effectively to shifting priorities as reputed company as a strong dedication to providing exceptional customer service Work independently displaying good judgment and analytical skills Ability to work schedule demands and requirements Prefer 2 years of customer service experience High School DiplomaGED Notes The preceding reputed company is not designed to be a complete list of reputed company duties and responsibilities May be required to reputed company other reputed company duties as assigned Regular predictable attendance is an essential function of this job Compensation offered for this role is 3700000-6475000 per year and is based on experience and qualifications The candidates offered this position will be required to submit to a background investigation which includes a drug screen Good Work Good Life Good Hands As a Fortune 100 company and industry leader we reputed company a competitive salary but thats just the beginning Our Total Rewards package also offers benefits like tuition assistance medical and dental insurance as reputed company as a robust pension and 401k Plus youll have reputed company to a wide reputed company of programs to help you balance your work and personal life - including a generous reputed company time off policy For a full reputed company of Allstates benefits visit allstatejobsbenefits Learn more about life at reputed company Connect with us on Twitter reputed company Instagram and reputed company or watch a video reputed company generally does not sponsor individuals for employment-based visas for this position Effective July 1 2014 under Indiana House Enrolled reputed company HEA 1242 it is against reputed company policy of the reputed company and a discriminatory reputed company for an employer to discriminate against a prospective employee on the reputed company of status as a veteran by refusing to reputed company an applicant on the reputed company that they are a veteran of the armed forces of the reputed company a member of the Indiana National Guard or a member of a reserve component For jobs in San Francisco please click here for information regarding the San Francisco Fair Chance Ordinance For jobs in Los Angeles please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance To view the EEO is the Law poster click here This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster click here This poster summarizing the major provisions of the Family and Medical Leave reputed company FMLA and telling employees how to file a complaint It is the Companys policy to reputed company the best reputed company individuals available for reputed company jobs Therefore any discriminatory reputed company taken on account of an employees reputed company age reputed company disability genetic information gender gender identity gender reputed company sexual and reproductive health decision marital status medical condition military or veteran status national reputed company race include traits historically associated with race including but not limited to hair reputed company and reputed company hairstyles religion including religious dress sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited This policy applies to reputed company aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment Apply Job!