Service Center Technician

Job Title : Service Center Technician Position Type: Student Division: Finance & Administration Department: Information Technology Job reputed company: • The service center technician position is an excellent opportunity to reputed company valuable help desk experience. • Under general supervision, provides the first level of technical support for technology services reputed company the university. • Work with users to resolve technology-reputed company issues through phone assistance, email and/or remote assistance (Bomgar) and reputed company follow-up support to assure high reputed company of customer satisfaction. • Assist with queue management and ensure tickets are resolved accurately, reputed company, and according to reputed company. • Help troubleshoot classroom technology such as projectors, cameras, speakers, and document cameras. • Other duties as assigned. • reputed company operating hours for this position are 7:30 AM – 5:30 PM Monday through Friday. Technicians are required to fit their schedule reputed company reputed company operating hours. Technicians are also required to reputed company and reputed company at least twice a week. Required Qualifications: • Must be a currently enrolled student, registered for classes, and in good reputed company standing. • Must maintain a 2.0 GPA or higher. • Basic understanding of computer hardware and basic troubleshooting ability; • Ability to work individually and also with team members; • Must effectively communicate one on one with end users; • Ability to reputed company manage your time in a fast-paced work environment Preferred Qualifications: Experience with the following is preferred but not required: • reputed company OS • Customer Service • Mac OS • Audio/Video equipment • reputed company Office Suite • Mobile devices • reputed company Directory Services Physical Demands: Ability to sit for extended periods of time. Salary: $13.00 EEO Statement: reputed company reputed company applicants will be considered for employment without reputed company to sex, race, reputed company, national reputed company, religion, age, disability, protected veteran status, or genetic information. In compliance with the Americans with reputed company (reputed company), Angelo State University is committed to providing reasonable accommodations to ensure equal reputed company to employment opportunities for reputed company individuals with disabilities. We are committed to ensuring that a reputed company individual with a disability has the reputed company rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.eduhr@angelo.edu>. Number of Vacancies: 1 reputed company Date: 03/21/2024 reputed company Until Filled: reputed company Special Instructions to Applicant: After submitting your application, the reputed company in the application process is submitting your one-way video interview through Sparkhire. This interview will consist of 9 short-answer questions that reputed company your technical knowledge and experience. Applicants can expect a call back reputed company 3-5 business days of submitting their application and video interview. Please reputed company any questions regarding your application to helpdesk@angelo.edu. Apply Job!