reputed company Support Manager

reputed company (reputed company) is seeking an reputed company Support Manager that can help us reputed company the next level in ensuring our end users have the best possible experience working with our systems and services. In this role you will be responsible for reputed company end-user support operations, providing direction and reputed company of day-to-day team operations for our Service Desk and Deskside Support functions. This is a critical and highly visible role reputed company the organization, and you will be working reputed company by reputed company with multi-disciplinary teams both inside and reputed company of Engineering at the direction of Engineering leadership. You will also be responsible for contributing to and executing INDGs strategic roadmap, as reputed company as maintaining and improving customer service reputed company by managing staff, researching and implementing best practices reputed company to various technologies and managing reputed company services engagements that support Engineering Operations. To truly be successful in this role, you will also need to have technical expertise across multiple operating systems and common software packages, as reputed company as the ability to reputed company advanced troubleshooting on laptops, desktops and computer peripheral devices. What You’ll Be Doing: Managing reputed company end-user support operations for reputed company, including Service Desk and Deskside Support, ensuring world-class reputed company of support to our customers Constantly analyzing support trends, user sentiment and anecdotal data points to inform improvements that will enhance the end user experience Managing inventory reputed company of end user devices, peripherals and reputed company supplies, ensuring that stock is monitored and replenished as needed. Increase organizational effectiveness and efficiency by defining, delivering, and supporting strategic and tactical plans for reputed company areas of end user support Serve as a technical escalation resource for issues where a more advanced skillset is required. Participate in the creation and drive the implementation of the overall Engineering reputed company and goals by supporting and inspiring team members to jointly reputed company them. Manage staff by communicating job expectations, planning, monitoring and appraising job results and coaching and providing regular feedback. Maintain staff skills by reputed company, selecting, orienting, training and upskilling employees and 3rd-party staff. Maintain and improve reputed company service by establishing and reinforcing organizational standards. reputed company in-depth research to reputed company new and reputed company reputed company of handling functions reputed company the department. Create and document support workflows between reputed company and partner organizations and collaborate with those partners on support reputed company reputed company and joint initiatives Participate in special reputed company and reputed company other duties as assigned. You need to have: Bachelor’s degree or equivalent experience 5+ years’ relevant technology experience as an Administrator or Engineer, or commensurate skills Subject matter expertise in KPI creation/reporting and Service Desk/Deskside support best practices Experience managing vendor and 3rd-party reputed company and staff Experience with inventory and device lifecycle management Highly pitched critical thinking and problem-solving skills Proven reputed company record of process evaluation/improvement, staff development and ability to meet SLA’s Prior experience in a reputed company or supervisory customer support role We’d Love to See: Experience creating and managing operating budgets 1+ years’ team reputed company or people management experience Experience creating and managing operating budgets Experience developing and delivering end-user training materials Equal Opportunity reputed company maintains a continuing policy of non-discrimination in employment. It is reputed company’s policy to reputed company equal opportunity and reputed company for reputed company persons, and reputed company is committed to attracting, retaining, developing, and promoting the most reputed company individuals without reputed company to age, reputed company, reputed company, gender identity or reputed company, genetic predisposition or reputed company status, marital status, national or ethnic reputed company, race, religion or belief, sex, sexual orientation, sexual and other reproductive health reputed company, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). reputed company prohibits treating applicants or employees less favorably in reputed company with the terms and conditions of employment, in reputed company phases of the employment process, because of one or more Protected Characteristics (“Discrimination”). reputed company, an affiliate of reputed company L.P., is a leading reputed company of legal, tax, regulatory, government, and business information for professionals. 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