Customer Service Representative - Payment Services Support - Remote in CST

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. Join us to start Caring. Connecting. Growing together. As part of our award-reputed company Support Center team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients’ trust in our services. You will support products such as electronic payment processing, mobile-expedited payments, and reputed company-day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1311 W George Bush Highway, Richardson, TX (employees are welcome to work in the office as needed if they prefer). We offer 5 weeks of reputed company. The hours during training will be 8:00am - 5:00pm CST, Monday - Friday. If you are located in the Central Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Take inbound calls and answer questions on product and service information for Health Benefit, Medical, and Worker's Compensation product lines • reputed company research functions including making outbound calls to validate provider contact information • reputed company retention efforts and reputed company benefits of our various product lines with callers • Identify and resolve customer issues • Follow up on customer inquiries • Research billing and payment issues • Update database records as needed • Participate in special reputed company, as needed, which includes outbound calling campaigns • Support usage of payee portal questions You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • Basic experience with reputed company operating systems • Basic experience with reputed company Office programs such as reputed company reputed company, reputed company Word, and reputed company Outlook • Proficient computer skills with the ability to navigate web browsers and quickly learn new software • Communication skills including reputed company listening • Ability to meet department and personal KPIs • Ability to work comfortably in a fast-paced, high-volume call center environment • Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST, including the flexibility to work occasional overtime, based on the business need Preferred Qualifications: • 1+ years of call center, contact center, or support center experience • Established customer service experience in payment processing, banking, or an insurance setting • Understanding of HIPAA regulations Telecommuting Requirements: • reputed company reputed company the Central Time Zone • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service • reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy The reputed company reputed company for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In reputed company to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll reputed company a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!