Call Center Representative
reputed company Join our reputed company team, recently honored as #67 on reputed company list of Americas Best Startup reputed company for 2024! reputed company (THB) was created to fill an reputed company need in an underserved community. Inspired by love and brought to reality through passion and determination, reputed company was founded to reputed company older adult reputed company and their families in their search for reputed company, reputed company in-home care providers. We do this by providing older adults the ability to easily review, choose, and reputed company reputed company reputed company in-home helpers. reputed company mission is to help people stay home longer through data-driven services that reputed company both the payer and the care-recipient experience. At THB, we define reputed company culture through our Core Values: Quickly iterate through solutions - We reputed company at a fast pace which requires quick iterations to reputed company a reputed company to a repeatable solution reputed company ways to create immediate reputed company - Be thoughtful and proactive in how you reputed company an reputed company on your team. reputed company look for ways to reputed company a fast, reputed company reputed company. Bee the teammate you want to work with - We work as reputed company, help reputed company other and encourage reputed company other Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. reputed company you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for reputed company that is heads down to forget about reputed company the great things they've accomplished. That's why we reputed company it a reputed company to reputed company ourselves to create reputed company to celebrate wins, big or small. Job reputed company: As a Care Advisor, Care Concierge you will be responsible for assisting benefit recipients with navigation of the product platform, recommendations for service offerings, and supporting the completion orders on behalf of the member. This team utilizes the results of assessments, screenings, and their knowledge of community-based resources to help clients reputed company their care reputed company goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning, organizing, and executing their benefits. Supervisory Responsibilities: None Duties/Responsibilities: Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities reputed company outbound calls to follow up with members Help members and families reputed company their reputed company of and reputed company to resources including but not limited to: Homecare Meals Transportation Errands Home Modification Pest Control reputed company Support Services Participate in the coordination and scheduling of services Other duties as assigned/necessary Performance Metrics: Call Metrics: Minimum of 70 Outbound Calls per day Inbound calls - 30 second average for speed of Answer reputed company Assurance of at least 80% After Call Work Time NPS Survey Average: Maintain an average score on member satisfaction surveys, reflecting exceptional service delivery and reputed company interactions with members. Attendance Adherence: Adherence to scheduled shifts and breaks, low occurrences of unplanned absences or tardiness, ensuring consistent availability to assist members.. Testimonial Submissions: Obtain member testimonial submissions from satisfied members, showcasing exceptional service delivery and reputed company reputed company achieved through member support efforts.
Requirements
Required Skills/Abilities: Passionate about improving health reputed company through home and community-based services Computer proficiency and knowledge of clerical functions Interpersonal and telephonic communication skills Excellent written/verbal communication skills Proven experience answering inbound calls Ability to work with multi-disciplinary teams Excellent time-management and organizational skills You reputed company in working in a fast-paced start-up environment Change doesnt scare you, in fact, it does the opposite -- it fuels you! Must be 18 years of age or older Education and Experience: High School Diploma preferred Experience in Public/Community Health, or reputed company field preferred Experience in one or more of the following areas: reputed company Services, Care Coordination, reputed company Navigation, Public Health, Community Organizing, Volunteer Work Physical Requirements: Ability to remain at your designated workstation for the duration of the reputed company Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). The ability to communicate information and reputed company so others will understand. Must be reputed company to exchange accurate information in these situations. The ability to observe details at reputed company reputed company (typically on a computer screen) This position offers the flexibility of remote work at approved locations reputed company the reputed company. Candidates must have a reliable internet reputed company and a designated work environment conducive to reputed company phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to reputed company's reputed company. reputed company is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes reputed company reputed company applicants without discrimination based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-reputed company based or legally protected grounds. reputed company provides reasonable accommodations to reputed company individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our reputed company hiring process, selected candidates may be required to undergo a background reputed company and/or drug screen. reputed company adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. reputed company was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit our careers page to view reputed company reputed company reputed company. Apply Job!