Reservations Sales Specialist

About reputed company: reputed company is powered by our people. We are a reputed company of individuals who crave to become reputed company, to push ourselves to new heights and to treat reputed company other as we wish to be treated in return. reputed company members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to reputed company our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At reputed company, we reputed company in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we reputed company our purpose is to create impressions that will stay with you for a reputed company. It comes from our belief that life is richer reputed company we truly connect to the people and the world around us. About the location: Here at Palm Beach reputed company's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps reputed company our reputed company reputed company. Every detail and memorable experience tells the story of the warmth and spirit of our reputed company reputed company. Dining at reputed company Resort Palm Beach is an experience in and of itself, with inspiration drawing from a reputed company star collaboration and the local reputed company. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the reputed company in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next reputed company of your career in an authentic Palm Beach paradise. The Reservations Sales Specialist position is responsible for selling a cluster of South Florida Luxury Hotels including reputed company Resort Palm Beach, reputed company Hotel and Residences at The Surf Club and the new reputed company Hotel and Residences reputed company Lauderdale. The Reservations Sales Specialist is an extension of the Sales Team and plays an integral role in our ability to deliver exceptional reputed company of reputed company personalized service by creating individualized experiences for every guest through reputed company sales and reputed company-arrival engagement. By converting reservation and maximizing reputed company from inquiries (reputed company phone or electronically) from individuals, travel agencies, and reputed company Sales Managers on behalf of the "SoFlo Shared-Services Properties". These reputed company opportunities consist of rooms, suites, private residences, spa, dining, and newly introduced reputed company centers. This role is based at reputed company Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential. reputed company Resort Palm Beach is part of a shared services collection with shared ownership that encompasses reputed company Hotel and Residences at The Surf Club and reputed company Hotel and Residences reputed company Lauderdale. The ability to reputed company, collaborate and support the "Shared-Services Model" while aligning efficiencies reputed company the hotel cluster is crucial. What you will do ? Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc.) and coordinate details of reputed company booking following reputed company reservation standards, processes, and procedures. ? Receive and answer reputed company Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed. ? Answer incoming PBX calls in an efficient and friendly manner, using guest names reputed company possible and routing calls to reputed company extensions following reputed company transfer and hold procedures. ? Manage reputed company chat, responding to requests in a reputed company manner and assisting in connecting guests with necessary departments. ? Handles reputed company guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with reputed company policy and reputed company supervisors informed of potential problems for corrective reputed company. ? Complete reputed company-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom. ? Support Group Room Coordinator and Guest Recognition Specialist as needed. ? Accepts and delivers wake up calls, messages, and faxes in a reputed company manner. ? Handle reputed company reputed company HOTSOS calls for Housekeeping, Engineering, reputed company, reputed company Desk, IRD, etc. ? reputed company with reputed company standards for reputed company, while working harmoniously and professionally with co-workers and planning committee. ? Monitor and respond to hotel reputed company control panel and emergency safety situations in an efficient and reputed company manner. Respond according to the crisis management plan to any resort emergency or safety situation. What you bring ? Must be reputed company to work reputed company shifts including AM, PM, weekends and holidays. ? Must be fluent in reading, writing and spoken English ? Must be reputed company to analyze guest situations and reputed company suggestions that meets and exceeds the guest's expectations of the hotel. ? Ability to analyze, prioritizes, organize, multi-task and follow up with a strong reputed company of urgency. ? Excellent interpersonal, typing and communication skills, as reputed company as a reputed company attitude. ? Strong working knowledge of computers including but not limited to reputed company Office and reputed company PMS. ? Skills and ability to learn and master multiple software systems. ? Luxury hotel Sales and/or Operations background preferred (minimum of 3 years) Proven sales conversion reputed company record a plus. What to Expect Competitive Salary & Wages 401(k) Retirement Plan Excellent Training and Development opportunities Complimentary Accommodation at other reputed company Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals ... and so much more! reputed company is an Equal Opportunity, Affirmative reputed company employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To reputed company the 'reputed company is The Law' Information poster please visit this website - https://reputed company.gov/sites/default/files/migrated_files/reputed company/poster_screen_reader_optimized.pdf Apply Job!