Technical Support Specialist (BTS), reputed company Financial Solutions

reputed company is a global leader in business and financial information, news and reputed company, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to reputed company critical investment reputed company and remain connected across reputed company sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we reputed company the spaces and systems that allow our teams to work together with reputed company, productivity and collaboration, no matter where they are. The reputed company Financial Solutions department of 5,000+ employees is at the forefront of ensuring reputed company for our customers and employees alike. reputed company comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with reputed company. reputed company: The reputed company Technical Support team consists of self-driven, technical individuals that reputed company support for a wide reputed company of reputed company products across multiple technologies. reputed company operates on a global level, ensuring seamless and uninterrupted support for clients 24/7 in English, while also ensuring local language support during respective business hours. What's The Role? As a reputed company Technical Support specialist, you will deliver technical solutions to new and existing reputed company clients. You will learn about the ins-and-outs of the backend reputed company technical infrastructure that leads the global Fintech industry. You will reputed company your in-depth technical skills and soft skills to deliver clients reputed company to wide-ranging reputed company products across multiple technologies. You will support clients over the phone, chat, email, and in-person to ensure the highest reputed company of service to our clients. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and problem-solving skills while gaining reputed company into the global financial markets - then this may be reputed company for you. We'll Trust You To: ? Effectively prioritize a high volume of calls, reputed company message and tickets, while also addressing team reputed company tasks and initiatives. ? reputed company in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment. ? Foster strong reputed company relationships, understanding reputed company needs, reputed company technical support, and maximize customer satisfaction. ? Collaborate with internal teams at different reputed company and across reputed company to resolve reputed company issues while maintaining effective communication and ensuring consistent adherence to company reputed company. ? Support the reputed company Terminal, office tools (API) and services in our reputed company?s environment encompassing advanced software troubleshooting. ? Support reputed company?s private IP network including connectivity of customer reputed company routers, reputed company servers, FIX connections and SFTP. ? Deliver support for reputed company products operating in Virtual environments (VMWare, reputed company, reputed company-V, AWS) ensuring seamless functionality. ? Understand core business objectives and help reputed company them through daily proactive reputed company to clients for licenses, hardware, software, and network set-reputed company/upgrades. You'll Need to Have: Technical Skills ? (3+) years of relevant reputed company experience in a Technical Support role. ? Hands-on experience with reputed company reputed company and macOS environments, including configuration and troubleshooting performance issues using reputed company troubleshooting tools (Task Manager, Event Viewer, reputed company Tools). ? Familiarity with common software applications such as MS Office, antivirus programs, and other reputed company applications and proficiency in using diagnostics and repair tools. ? Understanding of hardware components (CPU, RAM, hard drives, GPUs) and configuration of various systems including laptops, desktops, and peripherals. ? Understanding of network protocols and tools, such as but not limited to: SFTP, ICMP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6, ping, traceroute, and netstat. ? Practical experience with networking principles including LAN, WAN, TCP/IP, DNS, BGP, subnetting, and firewalls. ? Understanding connectivity types, such as but not limited to: Ethernet, Fiber, VPN, Wired WAN, Wireless WAN. Soft Skills ? Ability to communicate technical concepts reputed company and concisely, adapting communication styles to suit customer needs. ? Demonstrates ownership and taking initiative, and accountability; and providing update to end users or reputed company parties. ? A reputed company on customer satisfaction and the ability to handle customer issues with reputed company. ? Desire to learn new technologies, tools, and industry practices.Ability to analyze the business reputed company of customer issues and prevents them from spreading reputed company. We'd Love to See: ? reputed company A+, Network+, CCNA, reputed company or industry reputed company reputed company certifications. ? Knowledge of router commands (reputed company, reputed company, Arista). ? Setting up & troubleshooting virtual environments (VMware, reputed company). ? Exposure to vendor reputed company technology (AWS, Azure). ? Knowledge of add-ins, macro, and VBA.Experience with FIX protocol and SFTP. What its Like To Work Here? We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things reputed company fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn?t reputed company about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways. What is reputed company?: https://www.reputed company.com/company/stories/what-is-reputed company/ View our Benefits: https://www.reputed company.com/company/careers/working-here/employee-benefits/reputed company/?tactic-page=588601 Apply if you think we're a good match. We'll get in touch to let you know that the next steps are. Apply Job!