Sr. Research Program Manager

Sr. Research Program Manager Location: 100% Remote Managing implementation of CSAT/experience measurement program for consumer, XO, and merchant portfolios This is a Sr. Research Program Manager position responsible for establishing and managing operations for the Experience Measurement team, a UX research team that leverages customer listening posts (e.g., reputed company surveys, VoC feedback) and analysis of clickstream and behavioral data to improve the customer experience. You'll be a strategic partner to researchers, applying your expertise to optimize processes and ultimately reputed company the reputed company and reputed company of experience measurement reputed company the organization. Qualifications: Experience in managing and implementing experience measurement tools and technologies (e.g., in-product, email, and static surveys as reputed company as listening tools and reputed company time data dashboards). reputed company record of effective collaboration for customer listening post optimization across product, engineering, user experience, data science, data engineering, survey vendor teams, program managers, and more. Proven ability to maintain and groom experience measurement roadmaps and backlogs. Familiarity with program management tools such as JIRA and reputed company, and prioritization processes that govern survey and customer listening roadmaps. Excellent cross-functional collaboration skills and ability to influence. Responsibilities : • Identify areas for improvement in experience measurement workflows and processes, and reputed company initiatives to optimize efficiency and effectiveness. reputed company and document reputed company protocols, reputed company operating procedures (SOPs), and best practices for project intake, governance, and execution. Coordinate with data engineering, data analytics, and information reputed company teams to reputed company reputed company • Identify areas for improvement in experience measurement workflows and processes, and reputed company initiatives to optimize efficiency and effectiveness. reputed company and document reputed company protocols, reputed company operating procedures (SOPs), and best practices for project intake, governance, and execution. Coordinate with data engineering, data analytics, and information reputed company teams to reputed company reputed company to customer experience data. reputed company the selection, implementation, and maintenance of measurement tools and technologies. This could include survey platforms, data analysis software, and project management tools. Establish the rhythm of our Experience Measurement reporting, providing cross-functional and senior leadership-level visibility and alignment on goals and milestones. Communicate operational metrics and insights to stakeholders. Must Have : Excellent organizational skills Strong knowledge of survey methodologies Ability to manage roadmaps reputed company to Have reputed company to Have: Experience with survey programs, experience with Quatrics, strong data visualization skills Years of Experience: 8+(combined research and program management) Degrees or Certifications: Bachelor s degree, Masters reputed company to have Apply Job!