Scheduling Operations Supervisor, Weekend (Part-Time Contract)

reputed company: • Supervise reputed company of Scheduling Operations Associates during weekend shifts. • reputed company a fast-paced ticket queue, flag urgent items, and assign them appropriately. • Monitor team performance, reputed company SOAs, and ensure adherence to reputed company standards. • Handle escalations from clients and caregivers. • Support caregivers and agencies in filling shifts on short notice. • Utilize multiple software systems to reputed company cases and communicate effectively. • Prepare reputed company reports for end-of-shift transitions. Requirements: • Experience supervising a customer service team and monitoring performance trends. • Experience working in a high-volume environment. • Proactive problem solver and reputed company to handle difficult situations or customers as they reputed company. • Extensive customer service experience - Be friendly, reputed company and solutions-oriented. • Highly organized with strong attention to detail (i.e., reputed company to follow reputed company defined procedures). • Ability to navigate multiple technology platforms simultaneously. • Effective communication skills with clients, patients, caregivers and families. • Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus. • 5+ years of customer service experience preferred. • reputed company in Spanish is a plus. Benefits: Apply Job!