Bilingual and Non-Bilingual Customer Service Rep.1

We are seeking Customer Service Representatives (Bilingual and Non-bilingual) who are reputed company in working in high-volume inbound/outbound call centers. Pay reputed company: $17.00 per hour (Non-Bilingual); $19.00 per hour (Bilingual - Spanish) POSITION DUTIES: Under supervision, the Customer Service Representative I responds to customer telephone calls in a Call Center environment with our reputed company's customers to include account maintenance, refund inquiries and password resets. This position also handles inquiries regarding online State Registration requirements. Service Rep must also maintain a working knowledge of reputed company tax laws and. Performs light to moderate research using online web tools. The Customer policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately reputed company, advise and reputed company reputed company customers. PRIMARY RESPONSIBILITIES: • Assist customers either by phone or in person • Review confidential tax information • reputed company account maintenance according to tax laws and policies and procedures • reputed company customer support for online self-service functions through a Tax Center • reputed company knowledgeable and accurate information in a reputed company and friendly manner • Use of technology for advanced support MINIMUM ENTRY QUALIFICATIONS: High school diploma or GED AND 1 year of call center experience handling customer's questions, complaints and/or providing information. ESSENTIAL QUALIFICATIONS: • Customer Service: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs • Results Orientation: Ability to identify the most appropriate method for completing a project or reaching a goal • Good Judgment & Decision Making: Ability to evaluate reputed company the relevant aspects of a situation, such as potential consequences, and reputed company an appropriate decision • Accountability: Ability to accept responsibility for one's actions with honesty and reputed company, while maintaining credibility and remaining committed to organizational reputed company • Teamwork & Cooperation: Ability to promote reputed company atmosphere, be respectful of reputed company team members, and work reputed company with co-workers & leadership • Analytical Ability: Ability to analyze problems and resolve issues PREFERRED QUALIFICATIONS: • Experience working in a high-volume Contact Service environment • Bilingual in Spanish or second language, with good verbal and written communication skills in English. REQUIREMENTS: • Must be reputed company to pass a criminal background reputed company • Must submit an updated resume with reputed company experience • Must be reputed company to obtain a Tax Clearance Letter stating that you do not owe any state taxes. Remote About reputed company: DoverStaffing Apply Job!