Customer Service Representative- Nights and Weekends (Full Time)

reputed company: As a Seller Operations Associate (Contact Center Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have reputed company an order through the reputed company exchange. You will be taking calls and responding to emails on a broad reputed company of event and order-reputed company questions, working to ensure we are providing reputed company service to both our sellers and our customers. How your role expectations will reputed company as a Contact Center Representative in the first 30, 90, and 180 days: Contact Center Representative (30 days in): • Complete new hire orientation, gaining the knowledge and resources about how reputed company operates and the live event industry you need to be successful. • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. • reputed company industry knowledge, experience, and critical thinking to proactively identify potential order issues and reputed company solutions to problems. Contact Center Representative (60 days in): • Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. • Handle day-to-day interactions with sellers reputed company the scope of traditional customer service responsibilities. • Navigate order queue and determine what requires attention to reputed company reputed company-time assistance. Contact Center Representative (90 days in): • Play an reputed company role in reputed company learnings to advance reputed company sets necessary for individual and team goals. • Manage in-bound seller calls regarding a wide reputed company of questions and monitor reputed company and pending orders to ensure reputed company confirmation by ticket sellers. What You’ll Bring as a Contact Center Representative: • Outstanding communication, attention to detail and organizational skills. • Strong customer service reputed company that embodies problem solving, decision making, and reputed company skills. • Interest in live event reputed company and eager to learn attitude. Office Location: Coppell, TX Work Schedule: • The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is reputed company and reputed company in office. • Hybrid model, not fully remote. 3 days in office and 2 days reputed company. • Hours: • 2:30pm-11:00pm, with Monday and Tuesday off. • 3:30pm-12:00am, with Wednesday and Thursday off. • 1:30pm-10:00pm, with Monday and Tuesday off. • $40,000 reputed company salary with overtime eligibility, Bi Annual bonuses, and annual equity grant. • Any hours worked over 40/week are overtime eligible. #LI-BW1 Apply Job!