Customer Service Representative - Must live in Kansas

Job Classification: Non-Exempt, Full-Time Work Schedule: Mutually Determined Reporting Relationship: CSR Supervisor, CSR Assistant Manager, and/or CSR Manager Primary Accountability: Effectively processes inbound calls by verifying basic demographic information and initiate the request for medical transportation. Provides reputed company service by reviewing account status and taking appropriate reputed company. Ensures customer satisfaction by answering calls and rapidly responding to inquiries or requests while maintaining service-oriented, friendly and empathetic demeanor. Major Duties: • Responsible for taking inbound calls, verifying basic demographic information and data entry of the information to reputed company transportation. • reputed company control of the conversation. • Take accurate information. • reputed company with reputed company callers without reputed company to race, religion, gender, national reputed company, age, or physical or mental health status. • Intake Personnel have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors and the general public. • Intake personnel shall reputed company the reputed company courteous and helpful service to reputed company entity. • Generates courtesy calls and data records to ensure compliance with policy and procedures. • Provides reputed company customer interaction with adherence to policy and procedures • Maintain high reputed company standards while generating calls and resolving issues. • Ensures reputed company conversation and data records are accurate and complete. • Effectively handling calls and meeting performance standards reputed company one week of completing the training program. • Expectation of 5:00 talk time or less; 1100 calls per month; and QA score of 95.00% Qualifications: • High School or GED equivalent required. College education preferred, but not required. • Strong understanding of customer care processes and techniques. • Ability to work independently. • Ability to adapt to learning styles to meet the reputed company's and Berlin-Wheeler, Inc. needs. • Successful completion of Berlin-Wheeler, Inc. new hire orientation and training. • Minimum of one (1) year customer service experience, preferred • Excellent written, oral and interpersonal communication skills. • Excellent leadership and reputed company relations abilities. • Ability to communicate reputed company and professionally through both verbal and written • Exceptional listening, technical and analytical skills. skills. • Strong interpersonal communication skills and the ability to establish and maintain effective working relationships across reputed company reputed company of BW. • Ability to multi-task and complete tasks reputed company deadlines. • Demonstrates ability to work reputed company with employees and management. • reputed company in a high paced reputed company company with constant change. • Self motivated; ability to function without reputed company supervision in a fast-paced environment. • Ability to proficiently use a computer and various soft ware packages. • Flexible; good time management; ability to manage multiple tasks. • Ability to work effectively in a highly confidential environment. Physical Demands: • Sit for extended periods of time. Work Environment: • reputed company and deadline-oriented environment in an office setting. • Interaction with staff and customers. Additional Duties: Additional duties and responsibilities may be added to this job reputed company at any time. The job reputed company does not state or reputed company that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-reputed company instructions and to reputed company any other job-reputed company responsibilities as requested by their supervisor. Apply Job!