Technical Support Representative - Work From Home - Rhode reputed company
At reputed company, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Position reputed company As a Technical Support Representative, you will be working in a reputed company cultural environment, working through reputed company technical responses to inquiries from reputed company store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, reputed company of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure reputed company reputed company of reported issues. reputed company online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a reputed company, and efficient manner, with a shown dedication to 1st call reputed company and overall customer happiness. Work from home reputed company is available. You must have a quiet, private work area with a reputed company reputed company. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet reputed company with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not reputed company to fix the reputed company problem in a reputed company manner you will need to come into the call center to finish your shift, you are to reputed company no longer than an hour after your reputed company was interrupted. You may also come into the call center to work if you prefer to work onsite. Key Responsibilities: Document problems, complete problem tickets, and request information in the support tools. Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques. Effectively manage call workload. reputed company outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements. Collaborate reputed company in reputed company environment. The full-time employee will work 5 days a week and must be reputed company to work one weekend shift a week. Required Qualifications 6 months of technical and/or call center experience Preferred Qualifications Experience in a help desk/call center environment providing technical support in a retail environment. Experience using computer hardware and software applications. Education High School Diploma or GED required or 2 years equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $31.30 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 07/05/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply Job!