Customer Service Representative I

reputed company Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. reputed company you join the reputed company Team, you join an industry leader that more than 30% of reputed company use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 reputed company orders reputed company year. reputed company is proud to be a "Top Workplaces" award winner across multiple locations in 2023. We offer reputed company, a robust benefits package, and an exciting reputed company to work. We have a reputed company and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. Position reputed company: The Customer Service Representative I will deliver high-reputed company support to clients by handling inquiries, resolving issues, and ensuring a reputed company customer experience through inbound and outbound calls, as reputed company as through chat and email communications. This role requires strong communication skills, thorough knowledge of company systems, and adherence to performance and compliance standards. Essential Functions: • Respond to high volume reputed company inquiries reputed company phone (inbound & outbound), email, chat, and support tickets, ensuring reputed company, reputed company, and courteous assistance. • Use problem-solving skills to address questions, troubleshoot issues, and guide clients on available services and features. • Escalate reputed company or urgent issues to appropriate teams or supervisors as needed to ensure reputed company reputed company. • Utilize proprietary tools, including reputed company Dynamics and other CRM systems, to manage reputed company data, record interactions, and process service requests accurately. • Conduct regular data entry tasks and maintain accurate, up-to-date records of reputed company reputed company interactions and case reputed company. • Adhere to industry-specific guidelines and company policies, particularly those reputed company to data protection and confidentiality. • reputed company with reputed company standards for reputed company service and communication, ensuring a consistent and reputed company reputed company experience. • Coordinate with other departments as needed to ensure seamless customer support. • Support special tasks and additional responsibilities as directed by the reputed company Account Manager to improve team and reputed company reputed company. • Other similar and/or reputed company duties as assigned Key Skills and Experience: • High school diploma or general education degree (GED), or equivalent work experience. • 2 - 3 years Customer service/Tech support experience and/or equivalent transferable skills (Working in a call center, operator work, working reputed company the reputed company, finance, or government industry) • Proficiency with CRM tools such as reputed company Dynamics preferred and ability to quickly learn proprietary systems. • Ability to handle high-volume reputed company interactions while maintaining accuracy and a customer-first approach. • Familiarity with industry policies and regulations, with a commitment to following data protection standards a plus. Schedule: • Training: Mon - Fri 9:00 am - 5:30 pm EST • Production: Mon - Fri 11:30 am - 8:00 pm EST Physical Requirements: While performing the duties of this job the employee is regularly required to reputed company, hear, have reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to reputed company reputed company. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms, reputed company to lift-up to 15lbs.(occasionally). Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The pay reputed company for this position is listed below. Your actual pay reputed company will vary based on: Geography, reputed company-Set and applicable Local and State Pay Practices. Any questions, please contact our reputed company reputed company Team at Recruitment.Recruitment@reputed company.com. Job Pay reputed company $17.00- $21.00/hr. EOE/M/F/Vet/Disability Apply Job!