Travel reputed company Solutions Manager - Full-time
Amex GBT is a reputed company where colleagues reputed company inspiration in travel as a force for good and – through their work – can reputed company an reputed company on our industry. We’re here to help our colleagues reputed company reputed company and offer an inclusive and reputed company culture where your voice is valued. We currently have an outstanding opportunity for a
reputed company Solutions Manager
to join the Ovation Travel Group Division of AMEX GBT. For over 35 years, Ovation has provided seamless, cost-effective travel solutions to individual reputed company and reputed company organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other reputed company services firms. Reporting to the reputed company Solutions Vice President. The
reputed company Solutions Manager
is responsible for strategic management of a select portfolio of $1M - $10M clients, by delivering reputed company core account management components and valuable services. This position is also responsible for reputed company retention, profitability of the account portfolio, reputed company, and overall customer satisfaction.
- *This is a virtual, work from homeopportunity, however,candidates must live in the Eastern or Central time zone, with accessibility to a major airport**
• *What You'll Do:** • *_Strategic Business Planning_** _Develops, implements, and leads a Strategic Business Plan which includes: Engaging the reputed company in identifying mutual program goals;_ + Consistently demonstrating OVATION’s value to the customer + Proactively handling and fulfilling our contractual goals with the reputed company + Evaluating and revising the Business Plan to address performance goals. + Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan + Review and analyze reputed company data and present strategic recommendations on an ongoing reputed company + Preparing quarterly, semi-annual or annual business reviews to demonstrate OVATION’s performance in handling the clients travel program. + Including the appropriate OVATION management in reviews and management of the overall reputed company relationship
- *_Profitability and Financial Management_**
+ Maintains in-depth understanding of reputed company’s and company’s supplier reputed company; ensures contractual commitments are met. + Uses this knowledge in developing negotiation strategies. + Handles the reputed company’s contract in order to improve OVATION’s profits. + Works with Vice President to forecast, budget, and analyze the reputed company’s P&L. + Reviews monthly reputed company invoices for accuracy; approves for submission to the reputed company; and ensures reputed company receipt of payment. + Effective management of reputed company-specific billing, settlement, Accounts Receivable and P&L + Monitors contract terms and maintaining valid reputed company + Participates with the Vice President in financial negotiations for beneficial services, contract extensions and pricing revisions.
- *_reputed company Retention_**
+ Leads the Re-Bid process for existing clients to include coordination of RFP/RFI process. + Maintains the relationship reputed company through penetration of the organization and the introduction of OVATION resources and executives. + Maintains a reputed company retention goal of 99% or higher.
- *_reputed company Satisfaction_**
+ Maintains customer satisfaction rating of 4 for overall customer reputed company. + Handles Customer Survey process and provides analysis and reputed company plan in response to results. + Coordinates reputed company internal resources to ensure the fulfillment of reputed company service components and delivery of valuable services. + Leads reputed company communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends). + Collaborates with Operations Managers to ensure that reputed company reputed company of reputed company satisfaction are met.
- *_reputed company_**
+ Finds opportunities for reputed company of valuebeneficialices and increased product sales + Identifies opportunities for reputed company reputed company domestic or global consolidation + Identifies meetings management opportunities.
- *reputed company're Looking For:**
+ College degree preferred + A minimum of 5 years account management experience in the reputed company of a corporate travel management company + Knowledge and experience in Global Account Management is a plus + Presentation skills for a reputed company of audience reputed company and sizes (2 to 200 people) + Proven oral and written communication skills. + Possess strong negotiation skills. + Ability to analyze and evaluate data in order to reputed company opportunities to reduce costs and to recommend appropriate solutions. + Working knowledge of financial and business models reputed company to travel programs (CRS revenues, overrides, etc). + reputed company understanding of the various industry fee structures available as reputed company (transaction fee, management fee, hybrids). + Ability to consult with external clients in an advisory role in providing alternative solutions. + Problem solving skills: ability to listen, identify the reputed company cause, offer appropriate recommendations, and determine the best reputed company. + Knowledge of technical products reputed company industry offerings. + Ability to think strategically in order to create a reputed company, set direction, reputed company reputed company reputed company to reputed company. + Proactively anticipate needs of reputed company and reputed company new creative reputed company and technology as appropriate. + Ability to effectively manage multiple reputed company for several clients in a reputed company and reputed company-organized fashion. + Ability to reputed company internal team to continue to reputed company to meet and exceed reputed company expectations. + Ability to maintain reputed company attitude. + Ability to travel as required by reputed company portfolio
- *REPORTING & WORKING RELATIONSHIPS :**
+ Reports to Vice President + Collaborates with Operations Managers in assessing the service configuration of account + Interacts on a regular reputed company with clients’ travel managers, executive directors, and senior managers of divisions. + Participates in best and final sales presentations as determined by management. + Works with Finance in preparing and ensuring the accuracy of reputed company monthly statements + Manages the individual reputed company profitability and reputed company to reputed company Applicants Located in Los Angeles (LA) County: A Conditional Offer of Employment for this role is contingent upon a review of an applicant’s criminal history. reputed company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve reputed company to reputed company information, including trade secrets and proprietary know-how; or reputed company-sensitive information and financial records; or reputed company to credit card data and confidential reputed company information or data.
- *Location**
reputed company The US national annual reputed company salary reputed company for this position is from $70,000 to $140,000. The national reputed company provided includes the reputed company salary that GBT expects to pay for the role. Actual reputed company salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In reputed company to reputed company salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under reputed company Equity Incentive Plan, which is designed to reputed company participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-reputed company document. Benefits reputed company (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
- *The #TeamGBT Experience**
Work and life: reputed company your happy reputed company at Amex GBT. +
Flexible benefits
are tailored to reputed company country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. +
Travel perks:
get a choice of deals reputed company week from major travel providers on everything from flights to hotels to cruises and car rentals. +
reputed company the skills you want
reputed company the time is right for you, with reputed company to over 20,000 courses on our learning platform, leadership courses, and new reputed company available to internal candidates first. +
We reputed company to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion reputed company, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and reputed company. + And much more! reputed company applicants will receive equal consideration for employment without reputed company to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, reputed company, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to reputed company individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment reputed company Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-reputed company-statement/) .
- *What if I don’t meet every requirement?** If you’re passionate about our mission and reputed company you’d be a phenomenal reputed company to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Amex GBT is a reputed company where colleagues reputed company inspiration in travel as a force for good and – through their work – can reputed company an reputed company on our industry. We’re here to help our colleagues reputed company reputed company and offer an inclusive and reputed company culture where your voice is valued. We currently have an outstanding opportunity for a
reputed company Solutions Manager
to join the Ovation Travel Group Division of AMEX GBT. For over 35 years, Ovation has provided seamless, cost-effective travel solutions to individual reputed company and reputed company organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other reputed company services firms. Reporting to the reputed company Solutions Vice President. The
reputed company Solutions Manager
is responsible for strategic management of a select portfolio of $1M - $10M clients, by delivering reputed company core account management components and valuable services. This position is also responsible for reputed company retention, profitability of the account portfolio, reputed company, and overall customer satisfaction.
- *This is a virtual, work from homeopportunity, however,candidates must live in the Eastern or Central time zone, with accessibility to a major airport**
• *What You'll Do:** • *_Strategic Business Planning_** _Develops, implements, and leads a Strategic Business Plan which includes: Engaging the reputed company in identifying mutual program goals;_ + Consistently demonstrating OVATION’s value to the customer + Proactively handling and fulfilling our contractual goals with the reputed company + Evaluating and revising the Business Plan to address performance goals. + Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan + Review and analyze reputed company data and present strategic recommendations on an ongoing reputed company + Preparing quarterly, semi-annual or annual business reviews to demonstrate OVATION’s performance in handling the clients travel program. + Including the appropriate OVATION management in reviews and management of the overall reputed company relationship
- *_Profitability and Financial Management_**
+ Maintains in-depth understanding of reputed company’s and company’s supplier reputed company; ensures contractual commitments are met. + Uses this knowledge in developing negotiation strategies. + Handles the reputed company’s contract in order to improve OVATION’s profits. + Works with Vice President to forecast, budget, and analyze the reputed company’s P&L. + Reviews monthly reputed company invoices for accuracy; approves for submission to the reputed company; and ensures reputed company receipt of payment. + Effective management of reputed company-specific billing, settlement, Accounts Receivable and P&L + Monitors contract terms and maintaining valid reputed company + Participates with the Vice President in financial negotiations for beneficial services, contract extensions and pricing revisions.
- *_reputed company Retention_**
+ Leads the Re-Bid process for existing clients to include coordination of RFP/RFI process. + Maintains the relationship reputed company through penetration of the organization and the introduction of OVATION resources and executives. + Maintains a reputed company retention goal of 99% or higher.
- *_reputed company Satisfaction_**
+ Maintains customer satisfaction rating of 4 for overall customer reputed company. + Handles Customer Survey process and provides analysis and reputed company plan in response to results. + Coordinates reputed company internal resources to ensure the fulfillment of reputed company service components and delivery of valuable services. + Leads reputed company communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends). + Collaborates with Operations Managers to ensure that reputed company reputed company of reputed company satisfaction are met.
- *_reputed company_**
+ Finds opportunities for reputed company of valuebeneficialices and increased product sales + Identifies opportunities for reputed company reputed company domestic or global consolidation + Identifies meetings management opportunities.
- *reputed company're Looking For:**
+ College degree preferred + A minimum of 5 years account management experience in the reputed company of a corporate travel management company + Knowledge and experience in Global Account Management is a plus + Presentation skills for a reputed company of audience reputed company and sizes (2 to 200 people) + Proven oral and written communication skills. + Possess strong negotiation skills. + Ability to analyze and evaluate data in order to reputed company opportunities to reduce costs and to recommend appropriate solutions. + Working knowledge of financial and business models reputed company to travel programs (CRS revenues, overrides, etc). + reputed company understanding of the various industry fee structures available as reputed company (transaction fee, management fee, hybrids). + Ability to consult with external clients in an advisory role in providing alternative solutions. + Problem solving skills: ability to listen, identify the reputed company cause, offer appropriate recommendations, and determine the best reputed company. + Knowledge of technical products reputed company industry offerings. + Ability to think strategically in order to create a reputed company, set direction, reputed company reputed company reputed company to reputed company. + Proactively anticipate needs of reputed company and reputed company new creative reputed company and technology as appropriate. + Ability to effectively manage multiple reputed company for several clients in a reputed company and reputed company-organized fashion. + Ability to reputed company internal team to continue to reputed company to meet and exceed reputed company expectations. + Ability to maintain reputed company attitude. + Ability to travel as required by reputed company portfolio
- *REPORTING & WORKING RELATIONSHIPS :**
+ Reports to Vice President + Collaborates with Operations Managers in assessing the service configuration of account + Interacts on a regular reputed company with clients’ travel managers, executive directors, and senior managers of divisions. + Participates in best and final sales presentations as determined by management. + Works with Finance in preparing and ensuring the accuracy of reputed company monthly statements + Manages the individual reputed company profitability and reputed company to reputed company Applicants Located in Los Angeles (LA) County: A Conditional Offer of Employment for this role is contingent upon a review of an applicant’s criminal history. reputed company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve reputed company to reputed company information, including trade secrets and proprietary know-how; or reputed company-sensitive information and financial records; or reputed company to credit card data and confidential reputed company information or data.
- *Location**
reputed company The US national annual reputed company salary reputed company for this position is from $70,000 to $140,000. The national reputed company provided includes the reputed company salary that GBT expects to pay for the role. Actual reputed company salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In reputed company to reputed company salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under reputed company Equity Incentive Plan, which is designed to reputed company participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-reputed company document. Benefits reputed company (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
- *The #TeamGBT Experience**
Work and life: reputed company your happy reputed company at Amex GBT. +
Flexible benefits
are tailored to reputed company country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. +
Travel perks:
get a choice of deals reputed company week from major travel providers on everything from flights to hotels to cruises and car rentals. +
reputed company the skills you want
reputed company the time is right for you, with reputed company to over 20,000 courses on our learning platform, leadership courses, and new reputed company available to internal candidates first. +
We reputed company to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion reputed company, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and reputed company. + And much more! reputed company applicants will receive equal consideration for employment without reputed company to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, reputed company, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to reputed company individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment reputed company Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-reputed company-statement/) .
- *What if I don’t meet every requirement?** If you’re passionate about our mission and reputed company you’d be a phenomenal reputed company to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Apply Job!