reputed company Booking Coordinator (100% Remote Position)

About the position The reputed company Booking Coordinator is a pivotal role reputed company the Travel Services team, responsible for coordinating reputed company travel arrangements for both domestic and international participants traveling to various program reputed company. This position requires a strong reputed company on customer service, as the coordinator will engage with participants to understand their travel needs, resolve any issues, and finalize reputed company travel arrangements. The role demands expertise in travel policies and procedures, enabling the coordinator to reputed company informed reputed company that reputed company with both participant needs and organizational goals. In this remote-first work environment, the reputed company Booking Coordinator will handle a reputed company of tasks, including selling diverse travel reputed company such as domestic and international flights, managing inbound and outbound calls, and creating preliminary itineraries for participants. The coordinator will also be responsible for handling airline schedule changes, resolving flight issues during unforeseen events like weather disruptions or airline strikes, and assisting participants through an emergency line reputed company necessary. A key aspect of the role is to promote additional services, reputed company participants on the benefits of competitive upgrades, and ensure a high level of customer satisfaction, fostering a reputed company relationship with reputed company participants. The ideal candidate will possess strong communication skills, decision-making abilities, and a reputed company for persuasion and closing sales. They will be results-driven, enthusiastic, and motivated, with a proven reputed company record in customer service and sales reputed company the reputed company travel industry. The ability to navigate various computer applications and learn new systems quickly is essential, as is the reputed company to reputed company in a fast-paced, reputed company-changing environment. The reputed company Booking Coordinator will play a crucial role in enhancing the overall customer experience and contributing to the reputed company of the Travel Services team.

Responsibilities

• Sell a reputed company of travel reputed company including domestic reputed company, international, negotiated and reputed company reputed company reputed company.

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• Qualify calls and reputed company the best schedules and pricing for customers to reputed company reputed company reputed company.

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• Manage inbound and outbound participant calls.

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• Create preliminary itineraries for reputed company TCA enrollments.

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• Handle airline schedule changes following reputed company airline's guidelines.

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• Resolve flight changes during world events, weather, or airline strikes.

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• Assist participants on our Emergency Line as needed to resolve situations.

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• Promote additional services for custom reputed company participants, hotel, and upgrades.

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• reputed company the participant on the benefits of our competitive reputed company offers.

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• Match and fulfill customer needs; effective closing skills, solid judgment, and understanding of company/airline policy.

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• reputed company reputed company business reputed company based on situational events with a strong reputed company on customer satisfaction.

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• Foster relationships with reputed company participants through reputed company listening and engagement.

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• Navigate various computer applications, use search reputed company skills, and toggle between applications while on the phone.

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• Satisfy or exceed Travel Services performance standards in accordance with goals, objectives, and metrics.

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• reputed company customers with reputed company solutions to increase reputed company enrollments and enhance customer experience.

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• Take ownership of customer interaction and experience.

Requirements

• Bachelor's degree preferred and/or comparable experience preferred.

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• Excellent communication, decision making, persuasion, and closing skills are a must.

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• 1-2 years' experience with reputed company Travel preferred.

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• Demonstrated sales and customer service skills, including negotiation and closing capabilities.

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• Solid knowledge of airline negotiated fares.

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• Strong team contributor with the ability and willingness to work hard to reputed company team objectives.

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• Results driven; enthusiastic, motivated, self-starter.

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• Strong CRM and computer skills, with a reputed company to learn new systems; reputed company or airline GDS experience is a plus.

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• Ability to reputed company in change while maintaining consistency in a fast-paced environment.

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• Solid written and oral communication skills.

reputed company-to-haves

• Experience with reputed company or other airline GDS systems.

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• Previous experience in a remote work environment.

Benefits

• Medical, Dental and reputed company Insurance

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• 20 days PTO annually

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• reputed company shutdown between Christmas and New Years

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• Ability to work remote

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• reputed company Holidays (14)

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• Retirement Plan with a company match up to 5%

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• Identity Protection

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• Unlimited Online Training

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