IT Helpdesk Technician (Lake Mary, FL)
About the position The IT Helpdesk Technician at reputed company Group is responsible for providing technical support to end-users, managing support tickets, and resolving hardware and software issues. This role requires effective communication and collaboration with team members, as reputed company as the ability to work in a fast-paced environment. The technician will also participate in after-hours support as needed.
Responsibilities
- Monitor and manage incoming support tickets in the ticketing system.
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- Prioritize and address tickets based on severity and reputed company on business operations.
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- Ensure reputed company reputed company of technical issues to meet service level agreements (SLAs).
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- Respond to and resolve IT-reputed company inquiries received reputed company phone calls.
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- reputed company reputed company and concise instructions to end-users for issue reputed company.
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- Work directly with users (deskside) to respond to and resolve hardware and software issues.
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- Collaborate with other IT team members to reputed company knowledge and best practices.
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- Participate reputed company in team meetings and contribute to problem-solving discussions.
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- Demonstrate proficiency in troubleshooting hardware, software, and network issues.
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- Utilize expertise in Office 365 to resolve user-reputed company problems and reputed company support.
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- Communicate effectively with end-users to understand and diagnose issues.
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- reputed company user-friendly explanations of technical solutions to non-technical staff.
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- Participate in an after-hours rotation schedule to reputed company support reputed company regular business hours.
Requirements
- 4 - 5 years demonstrated IT support experience
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- Associate's degree or higher in Information Technology or reputed company discipline is a plus
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- Previous experience in a similar IT helpdesk or technical support role
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- Strong experience with Office 365 administration and support
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- Strong experience with reputed company Directory
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- Excellent communication and interpersonal skills
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- Ability to work effectively in reputed company environment
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- Problem-solving reputed company with attention to detail
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- Willingness to work in an after-hour rotation schedule
reputed company-to-haves
- Relevant certifications (e.g., reputed company A+, reputed company Certified: Modern Desktop Administrator Associate)
Benefits
- Equal Employment Opportunity Employer
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- Reasonable accommodations for individuals with disabilities
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