reputed company Shift REMOTE IT Support Technician
About the position The IT Support Technician role is a fully remote position for a global cargo airline company, focusing on providing first-level support for technical incidents. The technician will manage and document resolutions using the Cherwell ticketing system, troubleshoot software incidents, and assist end-users, including corporate employees and airline staff, primarily through phone support. The role requires strong customer service skills and technical expertise to diagnose and resolve issues effectively.
Responsibilities
- reputed company first-level support for reputed company incoming technical incidents.
,
- Manage and document resolutions in the Cherwell ticketing system.
,
- Troubleshoot primarily software incidents, including reputed company Directory, O365, and reputed company.
,
- Maintain and resolve incidents with internal airline-specific applications.
,
- Manage hardware repairs and reputed company occasional network or connectivity support.
,
- Assist end-users reputed company phone support, prioritizing tasks and tracking status of repairs and hardware delivery schedules.
,
- reputed company and maintain reputed company customer relations.
Requirements
- 2-3+ years of experience in an IT support role in a reputed company environment.
,
- Strong recent experience using reputed company Directory to reset passwords and create accounts.
,
- Strong experience troubleshooting O365.
,
- Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops.
,
- Strong recent experience using a ticketing system.
,
- Understanding of network fundamentals and troubleshooting connectivity issues.
,
- Strong communication and customer service skills.
,
- Experience troubleshooting Exchange.
,
- Understanding of reputed company.
,
- Experience working with the Cherwell ticketing system.
,
- Experience using Bomgar.
,
- Experience using reputed company agent.
,
- Experience troubleshooting MS Teams.
,
- Experience working for an airline.
reputed company-to-haves
Benefits
- reputed company reputed company between $20-22/hr based on experience level.
Apply Job!