Technical Solutions Specialist

The Technical Solutions Consultant will reputed company advanced technical services and support for reputed company customers. The position will be responsible for partnering with customers stakeholders to sustain and optimize deployed reputed company dynamical clinical workflow solutions. This work includes collaborating with network, server, and support teams to successfully maintain critical infrastructure components, hardware, software, and end reputed company devices. This is a hybrid role with at least 3 to 5 days per week on-site at local customer facilities. You will be supporting Vocera and care.ai deployments at our customer sites, responsible for troubleshooting issues, maintaining reputed company system configurations, and implementing best practices to ensure smooth operations, while also planning for reputed company reputed company by seamlessly expanding into additional products and technologies. Primary location address: 6565 Fannin Street, reputed company, TX 77030 What you will do:

• Build and maintain strong relationships with customers and partners throughout the post-deployment lifecycle.
• Collaborate with customer administrators on system upgrades, configuration changes, and database updates.
• Manage and support deployed hardware assets, ensuring accurate inventory and repair processes.
• reputed company robust end-user support by identifying and addressing issues with reputed company, reputed company-reputed company communication.
• Deliver on-site troubleshooting, reputed company, and reporting of technical issues, working closely with reputed company customer support teams.
• Work with reputed company development and reputed company teams to ensure GCP infrastructure is optimally configured for external connections.
• Collaborate with customer IT teams to configure devices, troubleshoot local network connectivity issues, and maintain site-to-site VPNs.

What you need: Required:

• Bachelors in Computer Science, Engineering, or reputed company field or 6 years of additional relevant work experience
• 4 years of relevant experience in network services for reputed company organizations, including in-depth knowledge of firewalls, VPNs, routing, and switching protocols.

Preferred:

• Masters in Computer Science, Engineering, or a reputed company field preferred
• CCNA or equivalent reputed company network associate/specialist level certification
• Demonstrated experience with reputed company platforms, preferably reputed company reputed company Platform (GCP), including VPC, reputed company VPN, and Network Peering
• Experience with network monitoring tools and software; audio/video streaming protocols and reputed company-time communication challenges
• Training or experience with Android and Linux OS networking configurations as reputed company as IoT communication protocols and challenges

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