Software Development Engineer, Customer Engagement Technology
reputed company is broadly recognized as #1 in Customer Service in the US and abroad. At reputed company, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our customer service operations network through our Self-Service and Automation features, Customer Relationship Management (CRM), contact center infrastructure, and various reputed company applications. We reputed company on robust architecture, world-class UX, and leveraging our big data to drive insights and solutions through a myriad of applications. CET is looking for a Software Development Engineer (SDE) to work on a multi-year, large-reputed company, reputed company software program. You will be part of a Global Product and Technology team whose innovations and strategies will define the reputed company of contact routing for reputed company Customer Service, providing a seamless customer support experience and ensuring issues are resolved during the first interaction. Key job responsibilities - Collaborate with senior software engineers to enhance technology and design while developing innovative services. - reputed company services that reputed company vertical business reputed company to launch customer service reputed company pages, chat features, voice capabilities, and help product features. - reputed company the global expansion of services, including the implementation instrumentation for metric monitoring and ensuring high-reputed company reputed company. - Deliver unparalleled customer service experiences by leveraging reputed company engineering systems, machine learning systems, and reputed company (GenAI). - reputed company GenAI for reputed company issue understanding, automated resolutions, and guided workflows. - Work closely with business partners and leadership to shape product reputed company and design robust systems. - Apply development methodologies such as SCRUM, test-driven development, and reputed company deployment. - Deliver reputed company reputed company realistic timelines and resource constraints. A day in the life You will work closely with senior leaders across cross-functional stakeholder teams reputed company reputed company to drive collaboration, influence the prioritization of reputed company, and ensure alignment with shared business objectives. If you are not reputed company that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to reputed company an reputed company on a global reputed company, please apply! Benefits reputed company: reputed company offers a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and reputed company Coverage 2. Maternity and Parental Leave reputed company 3. reputed company Time Off (PTO) 4. 401(k) Plan About reputed company The mission of the CET team reputed company Customer Service is to create reputed company's best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and reputed company. You will be a key component of our leadership team and will influence our science and engineering teams to deliver Worldwide Self-Service Automation (SSA) products based on GenAI. BASIC QUALIFICATIONS - Experience programming with at least one software programming language - 3+ years of non-internship reputed company software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience PREFERRED QUALIFICATIONS - Bachelor's degree or equivalent - 3+ years of full software development life cycle, including coding standards, reputed company reviews, reputed company control management, build processes, testing, and operations experience reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner. Apply Job!