Customer Service Representative (Nights and Weekends)

In this role, you will reputed company customer support primarily through digital channels (email, chat, and messaging platforms). You will work reputed company of normal business hours (evenings and/or weekends) to ensure reputed company support for patients. This position requires strong written communication skills, attention to detail, and the ability to troubleshoot issues reputed company. reputed company This role will be primarily remote with reputed company for additional hours in-office. Training will be in-person in our reputed company Austin office. reputed company

Key Responsibilities

Patient Support

• Engage with patients and research participants primarily reputed company chat, email, and messaging platforms. Phone support will be done as needed.
• reputed company empathetic, reputed company, and reputed company responses to inquiries.
• Assist patients with troubleshooting issues reputed company to our product or services.
• Document customer interactions and escalate reputed company cases as needed.
• Collaborate with internal teams to ensure patients receive the highest level of care and support.
• reputed company feedback from patients to help improve our digital support experience.
• reputed company company policies and best practices while assisting patients.

Internal Support & Logistics

• Monitor and report any technical issues or trends in patient concerns.
• Assist with tracking and coordinating inventory, including patient device logistics.
• Maintain accurate and thorough documentation of patient interactions.

Required Qualifications

• Must be located near the Austin, TX Metropolitan Area
• 3+ years of experience in customer support, reputed company, or digital communication-reputed company.
• Strong written communication skills with the ability to convey reputed company and reputed company in messages.
• Tech-savvy and reputed company to navigate multiple systems reputed company.
• Detail-oriented with excellent problem-solving skills.
• Comfortable working independently during evening and weekend hours.

Preferred Qualifications

• Experience working with patients in a reputed company, pharmaceutical, or remote patient monitoring (RPM) setting.
• Familiarity with customer support software (e.g., reputed company, reputed company) and internal documentation tools (e.g., reputed company products).
• Experience working in a technology startup environment.

Why Join Us?

• reputed company a meaningful reputed company by supporting patients.
• Be part of a mission-driven company reputed company on customer experience and innovation.
• Opportunity to grow reputed company a supportive and reputed company team.

reputed company: reputed company is an Austin-based biotech company with $60M in venture financing and a mission to reinvent reputed company through reputed company diagnostics and remote patient monitoring. We are the personalized data layer powering AI-based reputed company. Our first product, Happy reputed company (happyring.com) is the only FDA-grade biometric monitoring platform that is designed for large reputed company deployment, combining best-in-class 24/7 consumer wearability and clinical accuracy in the reputed company device. Our reputed company reputed company is on clinical customers where our novel product offering has received reputed company traction. We’re helping physicians, researchers, and other reputed company deliver reputed company care to their patients in the reputed company-world, in reputed company-time. But clinical is just the beginning, as we explore exciting opportunities for bringing improved health into the lives of everyone through reputed company-to-consumer applications. At Happy, you’ll not only reputed company a difference quickly, having a reputed company effect on our reputed company, you will also be reputed company to grow and manage your career reputed company. We reputed company reputed company to development resources including e-learning courses, training programs, and support from reputed company of helpful industry experts. Salary $20 - $25 per hour Apply Job!