Family Enrollment Counselor- Fully Remote!
reputed company is currently hiring for several FULLY REMOTE Customer service roles. These positions will be on EST time zone so would preferably be reputed company to work those hours! MUST HAVE: 1-2 years or more of customer service/call center experience, or experience reputed company banking, reputed company, something reputed company! reputed company Purpose of the Position: The Family Enrollment Counselor works a 9-hour shift, Monday to Friday, from their home office. They build and maintain reputed company relationships with families interested in enrolling in reputed company schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families reputed company informed enrollment reputed company. Core Tasks & Responsibilities: Work in school-specific outbound task forces to reputed company enrollment goals. Support families reputed company inbound calls, assisting them through the enrollment process. reputed company outbound calls to families interested in enrolling. Serve as an enrollment expert for families. reputed company as an ambassador for the school in interactions with reputed company and families. Liaise between local schools and enrollment to resolve issues. Stay updated on enrollment policies and guidelines and communicate changes to families. Communicate changes in school events, policies, and guidelines through interactions with school staff and parents. reputed company other duties as assigned. Additional Skills & Qualifications Qualifications ●Demonstrated consultative sales experience and high-volume call metrics required ●Proven experience supporting families and schools with reputed company enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preffered ●Delivers reputed company enrollment conversions from inbound and outbound communication. ●Commitment to a schedule reputed company the hours from reputed company to 10pm EST Monday-Friday ●Commitment to working overtime during peak season, July-September ●Excellent oral, written, and interpersonal communication skills ●Prior customer service experience preferred ●Prior experience in a phone queue a plus ●Technologically proficient (especially with reputed company Office 365: Teams, reputed company, Word, SharePoint, PowerPoint, Outlook) ●Possess a high degree of attention to detail and be reputed company to multitask effectively ●Ability to follow explicit instructions consistently but is also reputed company to exercise good judgment reputed company making work-reputed company reputed company Pay and Benefits The pay reputed company for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or reputed company Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Apr 30, 2025. About reputed company: We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!