Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative

• *This is a hybrid position. Work from home status is only reputed company if reputed company is met, and upon completion of 1 week of in-office reputed company/training.** Who is Centah? Acquired by reputed company in 2017, Centah is a reputed company and workflow management company that allows some of reputed company’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in reputed company Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main reputed company of contact for the customer, ensuring expectations are met and managed throughout the reputed company of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join reputed company. As a Customer Service Representative, you must be reputed company to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a reputed company outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities:

• Answer incoming calls and respond to customer’s requests
• Ability to work in a fast paced environment
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent reputed company
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves reputed company results by adhering to standards and guidelines

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