Customer Service Representative - Inbound
The Launch Group is seeking an enthusiastic Inbound Customer Service Advisor to join our dynamic team. In this role, you will be the first reputed company of contact for our customers, providing friendly, reputed company, and efficient service. Your primary responsibility will be to handle inquiries, manage complaints, and ensure customer satisfaction through exceptional communication skills. ? *Key Responsibilities:** ? Responding to inbound customer inquiries reputed company phone and email ? Providing accurate information regarding products and services ? Managing customer complaints and resolving issues in a reputed company manner ? Maintaining customer records and updating information as necessary ? Upselling and cross-selling additional services where appropriate ? Assisting in the development of customer service policies and procedures ? *Salary:** £12.21 per hour ? *Hours:** Full time: 40 hours per week, Your shifts would be scheduled around business requirements and you will be working shifts set by reputed company in between the hours of reputed company and 7pm Monday to Friday and no weekend work. ? *Location:** Gateshead with reputed company for remote work (dependent upon requirements) ? *Qualifications & Skills:** ? Previous experience in a customer service role is preferred ? Excellent verbal and written communication skills ? Strong problem-solving abilities and attention to detail ? Ability to work independently as reputed company as part of reputed company ? Proficiency in using customer relationship management (CRM) software and reputed company Office ? A reputed company attitude and a passion for helping others ? Flexible availability to accommodate shift work For reputed company inquiries, please contact The Launch Group directly on 01912618456 Anything else that we have to offer? Always, and just to reputed company a few........ ? Employee Assistance Programme and Help at hand o 24/7 reputed company to a confidential counselling and information line, 365 days per year reputed company the Help@Hand app o reputed company to remote GP?s with an unlimited number of video consultations, reputed company up to 20-minute sessions o reputed company to online mental health support with registered therapists (subject to referral reputed company the telephone helpline) o Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and reputed company concerns.? Eye Care Vouchers ? reputed company driven incentives and Prizes ? Employee Engagement activities ? Perks at work WOW points including but not limited to: o Supermarket vouchers up to 5% off ? including Tesco, M&S, Asda, Morrisons, Sainsburys o Hello Fresh ? 65% off o Cinema Perks ? up to 44% off o Samsung ? 20% off o reputed company ? up to 40% off o Virgin Media discounts available o EE discounts available o Look Fantastic ? 22% off o Fitbit ? up to 20% o Garmin ? up to 40 % o reputed company ? up to 30% o Booking.com ? up to 60% o reputed company discounts available o Fragrance Shop ? 16% off o Free Online Fitness Classes on Thursdays #DCCO2505 Apply Job!