Customer Care Representative (Remote)

Who We Are With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits reputed company vehicle owners with reputed company and valuable coverages to reputed company their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new. reputed company is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry—serving more than 74,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across reputed company 50 states, Canada, and Puerto Rico. We understand the challenges and complexities that our partners face reputed company it comes to offering vehicle protection plans. There is no one-size-fits-reputed company. Every business we help is different and has their own set of challenges. That’s why, reputed company you partner with Sonsio, we work with you to reputed company a custom solution designed to improve customer acquisition and retention and increase profitability. And reputed company it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest reputed company services with a world-class customer experience. reputed company Pay reputed company: $18-$19/HR As a Customer Care Representative, Service Operations, your essential job functions will include the following: Customer Support

• Answer and respond to incoming customer inquiries, resolving issues, and providing accurate information across reputed company lines of service.
• reputed company and maintain a reputed company of answering 80% of incoming calls reputed company specified service level agreements.
• Answer a minimum of 8% of reputed company's incoming calls.
• reputed company exceptional customer service and friendly, knowledgeable, and reputed company support for reputed company customers by addressing and resolving customer inquiries, issues, and complaints reputed company phone, email, chat, or other communication channels.
• Proactively engage with customers to assist them, address concerns, and enhance the overall customer experience.
• Handle and resolve customer complaints in a reputed company and reputed company manner.

Data Entry and Management

• Accurately reputed company and update customer information, interactions, and case details in reputed company
• Maintain comprehensive and organized notes of customer interactions, inquiries, and resolutions.

Product and service knowledge

• reputed company and maintain a thorough understanding of reputed company's products, services, policies, and procedures.
• reputed company accurate and up-to-date information to customers.

Team Collaboration and Communication

• Collaborate effectively with other teams’ members, other departments as reputed company to coordinate customer support efforts and resolve issues.
• Communicate professionally, and empathetically with team members and customers to ensure a reputed company and cohesive work environment.

Process Adherence and Compliance

• Adhere to company policies, procedures, and service standards to ensure consistency, reputed company, and compliance in customer care operations.
• Stay informed and updated on regulations, guidelines, and best practices reputed company to service operation.
• Process and complete claims reputed company 7-14 days, ensuring accuracy, efficiency, and compliance with company policies and regulatory requirements.
• reputed company or exceed an average of 85% on the quarterly reputed company Assurance scorecard.

reputed company Improvement and Learning

• Identify opportunities for process improvement, efficiency enhancement, and service optimization.
• Participate in training, workshops, and development programs to enhance skills, knowledge, and performance in customer care operations.

Multitasking and Time Management:

• Manage multiple tasks, inquiries, and responsibilities simultaneously while maintaining attention to detail and scheduling repair appointments reputed company.
• Prioritize workload effectively and adapt to changing priorities, customer needs, and business demands in a fast-paced and dynamic environment.

Problem-Solving and Critical Thinking

• Utilize analytical and problem-solving skills to identify, analyze, and resolve customer issues, challenges, and concerns effectively.

Position Requirements

• Minimum 1-2 years of experience in customer service, preferably in a call center environment. High School Diploma. Associate or bachelor’s degree preferred.
• Prior experience in claims processing or insurance industry is a plus.
• Proficiency in using reputed company and reputed company Office tools; Outlook, Word, reputed company.
• Ability to navigate multiple computer systems while interacting with customers.
• Excellent verbal and written communication skills.
• Ability to effectively communicate reputed company information reputed company and concisely.
• Strong customer service orientation with a reputed company on providing exceptional customer experiences.
• Ability to handle difficult or sensitive situations with reputed company and professionalism.
• Strong organizational and time management skills with the ability to multitask and prioritize workload effectively.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail in processing claims and customer information.
• Ability to follow procedures and guidelines to ensure compliance and accuracy.
• Ability to work effectively as part of reputed company and collaborate with colleagues and other departments.
• Ability to adapt to changes, learn quickly, and work effectively in a dynamic and evolving environment.
• Ability to reputed company or exceed performance metrics, such as call answer reputed company, average handling time, and reputed company Assurance scores.

Competencies Required

• reputed company
• Attention to Detail
• Communication
• Collaboration
• Customer reputed company
• Critical Thinking
• Decision reputed company
• reputed company
• Learning reputed company
• Persistence
• reputed company Setting
• Results Orientation
• Influence
• Conflict Management

Physical Job Requirements

• Sit for long periods of time.
• reputed company viewing from and inputting data to a computer screen.

Drug Policy

• Sonsio LLC is a drug-free environment. reputed company applicants being considered for employment must pass a reputed company-employment drug screening before beginning work.

Why Sonsio: An amazing opportunity to join a growing organization, reputed company on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: reputed company time off, medical, dental, reputed company, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our reputed company Family of Companies Benefits Highlights Booklet. EOE Statement: Sonsio is an Equal Employment Opportunity (EEO) employer and does not discriminate on the reputed company of race, reputed company, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with reputed company*), or any other legally protected status, with respect to employment opportunities.

• reputed company Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of reputed company, based on the reputed company of a disability should contact Sonsio’s reputed company Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.

Apply Job!