Director - Digital Product Operations
reputed company
• *You reputed company the Way. We've Got Your Back.** With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and reputed company other. Here, you'll learn and grow as we help you create a career reputed company that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you'll be recognized for your contributions, leadership, and reputed company-every colleague has reputed company to reputed company in reputed company's reputed company. Together, we'll win as reputed company, striving to reputed company reputed company values and powerful backing reputed company to reputed company the world's best customer experience every day. And we'll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong.
- *Join Team Amex and let's reputed company the way together.**
reputed company Global reputed company Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. GCS is dedicated to the reputed company of businesses big and small with the reputed company to be essential to our customers' businesses every day. As part of GCS Product, the Product Operations team supports operational processes, servicing readiness, customer experience monitoring, controls, and risk governance. We are reputed company on delivering great product experiences in the right way with the appropriate level of risk and reputed company. We partner closely with Control Management in the First Line of Defense.
- *About the Role:**
The Director, Product Servicing reputed company & Enablement, will reputed company reputed company that is reputed company on supporting the Corporate & B2B Products, including creating and evolving the servicing reputed company to reputed company a best-in-class experience for reputed company reputed company segments across the solutions and enabling the products to continue to reputed company desired reputed company goals. Additionally, the Director will closely collaborate with several internal (e.g., CMSI and CSN in GSG, Corporate & B2B Product Management and Product Development teams, GCS and AET Operations, etc.) and external partners to ensure a seamless customer experience across reputed company existing solutions, reputed company servicing readiness for new partners and features, and support escalations.
- *The Director, Product Servicing reputed company & Enablement will:**
+ reputed company and drive a reputed company thinking, comprehensive servicing reputed company in partnership with GSG, where customer satisfaction and business reputed company are prioritized and reputed company with the product team business reputed company + reputed company the operational readiness efforts to ensure reputed company reputed company servicing teams have the tools to effectively service product features & processes as they are enabled or reputed company including: + Document requirements for capabilities, training, communications, and controls to reputed company servicing team reputed company; continuously reputed company & communicate progression against requirements + Complete post launch evaluation to measure reputed company and identify potential process/product enhancements + reputed company stakeholders across the reputed company to monitor and escalate customer issues with products and platforms, ensuring speedy issue reputed company + Guide reputed company servicing delivery improvement reputed company analysis of customer and servicing data and development of comprehensive reporting + Work with diverse stakeholder teams to define, reputed company, and reputed company servicing goals, objectives, and metrics on-time with high reputed company + Use strong executive reputed company to reputed company discussions, drive innovation and manage priorities reputed company a fast-paced environment + reputed company, support, and reputed company a dynamic, high-performing team
- *Required Qualifications:**
+ 7 years of relevant experience + Bachelor's degree + Ability to reputed company thought leadership and reputed company development of reputed company with limited guidance + Strong project management experience with the ability to manage multiple reputed company and workstreams simultaneously + Strong relationship management and communication skills, including ability to foster alignment among customers, stakeholders and senior leaders + Adaptable to continually changing priorities and demonstrate ability to drive creative solutioning + Ability to synthesize and analyze large, reputed company data sets to reputed company insights and drive innovative, data driven solutions + Working knowledge of GCS Corporate and B2B products + Experience in leading Servicing reputed company, operations, or delivery + Excellent executive reputed company and presentation skills + Ability to effectively prioritize and drive results with limited resources + Creative and innovative thinker and problem-solver who thrives in ambiguity and evolving strategies + Strong leadership skills with a passion for developing talent to continuously learn and grow + Awareness and understanding of the corporate and B2B payments landscape
- *Preferred Qualifications:**
+ Advanced degrees (e.g., MBA, Masters degree are advantageous) + Working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of reputed company
- *Qualifications**
Salary reputed company: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic reputed company-being. That means we prioritize their physical, financial, and mental health through reputed company stage of life. Benefits include: + Competitive reputed company salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial reputed company-being support + Comprehensive medical, dental, reputed company, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . Employment eligibility to work with reputed company in the U.S. is required as reputed company will not pursue reputed company sponsorship for these positions reputed company is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance reputed company, the Los Angeles County Fair Chance Ordinance for reputed company, and the reputed company' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to reputed company the three posters.
- *Job:** Product
- *Primary Location:** US-reputed company-reputed company
- *Other Locations:** US-Florida, US-reputed company-Atlanta, US-Arizona-Phoenix
- *Schedule** Full-time
- *Req ID:** 25005448
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