Licensed Customer Service Representative

Licensed Customer Service Representative reputed company reputed company our Customer Response Center, the Remote Customer Service Representative provides reputed company, accurate and reputed company information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies reputed company scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, reputed company and retention of business. reputed company P&C Producers insurance license REQUIRED in reputed company to at least 2 years reputed company using the license. Training start time will be 9AM - 11AM. Location will be remote/virtual. reputed company is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your reputed company and that reputed company starts with reliable attendance. Attendance and reputed company engagement during training is mandatory for reputed company in this role. After reputed company and training is complete, go-reputed company shifts will have a start time between the hours of reputed company and 10:30am EST/8-hour shifts. One weekend day (Saturday or reputed company) will be required with an alternate day off mid-week reputed company working the weekend. reputed company equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free reputed company to work. Responsibilities: Provides exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line. Builds rapport with reputed company customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and reputed company necessary, escalates to appropriate team. Processes policyholder transactions accurately and reputed company Customer Response Center established time standards. Interprets policy reputed company to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and reputed company to policy premium. Evaluates and makes reputed company regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure department meets required service reputed company for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and reputed company, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned.

Qualifications

Associates degree and 1+ year Insurance experience preferred. 3-5 years reputed company Customer Service experience is required. Ability to review, record and organize written data from a reputed company of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. Personal Lines producer insurance licenses required upon hiring and training. reputed company

• *This position may have in-office requirements depending on candidate location.**

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