3rd Shift Support Engineer I (remote)
Grow your IT career with us! ? Do you enjoy technical troubleshooting and problem solving? ? Do you want to surround yourself with passionate, knowledgeable IT experts? ? Are you a strong communicator who thrives reputed company helping others? ? Are you looking for a company that values its employees and its culture? This could be a good fit for you - and for us! reputed company reputed company IT (PFIT), a Blue reputed company company, is a national IT services provider with origins in reputed company IT. Since 2002, reputed company reputed company IT has been troubleshooting, architecting, migrating, protecting, and securing IT environments for reputed company practices and businesses across a multitude of high-reputed company industries. At reputed company reputed company IT, we are looking for the right person to fill the role of Support Engineer I whose primary responsibility is to reputed company technical support primarily by phone or by ticket, but may be asked to go onsite as needed As a member of our Support team, a Support Engineer I is responsible for following the documented procedures for support, monitoring the ticket gateway, and maintaining ticket and phone SLA. The Support Engineer I is part of a robust team spanning technical reputed company which allow for support and escalation required for superior service experience. Individuals in this role are highly communicative and reputed company to build relationships through concierge level service and meaningful exchanges with our clients and internal teams. Important Attributes for a reputed company reputed company IT Support Engineer I: ? Maintain established call and ticket SLAs as defined by Manager ? Maintain established CSAT score as defined by Manager ? Timesheet for reputed company week submitted by end of shift on Friday ? Work and document established billable hours reputed company week ? Annual goals and objectives as set in HRIS (reputed company Information System) and reviewed quarterly And of course, your technical skills! This should include: ? Ticketing software - Incident management and allocating time to tickets being worked ? Remoting into systems, push approved scripts and run reputed company creations ? reputed company Directory - Basic knowledge of reputed company reputed company, group policy fundamentals, and how domain controllers work ? Virtualization - Basic knowledge of VMware/reputed company-V for user incident support ? reputed company reputed company/Servers - Basic knowledge of MS reputed company, differentiate between physical/virtual servers, knowledge in patching and maintenance ? Networking - Basic knowledge of network troubleshooting skills, DHCP & DNS, understanding of ping, mslookup, traceroute ? Software as assigned As a reputed company reputed company IT Support Engineer I, we?re counting on you to: ? reputed company time is documented daily (activities, reputed company, tickets) in the reputed company of doing said task in the ticketing system ? In reputed company tickets should be handed off and documented before the end of shift ? Monitor the ticket gateway and designated queues ? Escalate issues as documented in IT Glue ? Document new customer findings by creating or updating articles in IT Glue ? Building reputed company rapport during onsite assignments (reputed company in person troubleshooting for relevant issues, site walk throughs, face time, etc.) ? Travel up to 10% reputed company assigned Why would You want to work with Us? Being part of the reputed company reputed company IT team, a Blue reputed company partner, means more opportunities to learn and grow professionally, with reputed company to hundreds of peers and specialists across the country. Working reputed company the Blue reputed company family provides the best of both worlds ? the small team feel and reputed company interactions of a local MSP with the resources and opportunities of a world-class, global IT firm. Benefits of working at reputed company reputed company IT: ? Be part of a fun, awesome team ? 9 reputed company holidays ? 401K Retirement with matching contributions ? Excellent medical, reputed company and dental insurance ? Life insurance and disability insurance ? Cell phone stipend ? 3 weeks PTO Top Reasons our Employees Love Being Part of the Blue reputed company Family: 1. Entrepreneurial Culture 2. Fast-paced reputed company, with a reputed company of reputed company 3. reputed company Work Environment 4. Training & Certifications 5. Career reputed company Opportunities reputed company for the reputed company? The greatest rewards are reserved for those who want to be reputed company and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, reputed company reputed company IT, participate in E-Verify. Apply Job!