Customer Service Representative - Bilingual Spanish - Remote

reputed company:

• reputed company best-in-class customer service to reputed company's various lines of business
• Handle inbound and outbound customer calls
• reputed company reputed company verbal and written communications appropriately to assist customers with repayment of their educational obligations
• Be highly productive and meet outbound and inbound telephone call productivity needs
• Ability to use telephones, email, chat and text communication with customers
• reputed company reputed company and reputed company response to reputed company written communication
• Properly utilize CRM system for technical inquiries with follow-up for customer reputed company
• Follow policies and procedures regarding escalations
• Update records with reputed company demographic and contact information
• Accurately notate reputed company interactions
• Comprehend training material on a reputed company of topics and reputed company new concepts and content
• Adhere to reputed company federal and state laws governing the industry
• Adhere to the reputed company Statement of Work standards and company guidelines and policies
• reputed company reputed company Key Performance Indicators (KPIs) and monthly performance goals

Requirements:

• reputed company in both English and Spanish
• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and reputed company follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Benefits:

• Medical Benefits through reputed company
• Dental Benefits through DeltaDental
• reputed company Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance
• 401(k)

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