Customer Service Representative

BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out reputed company’s day to day operations and is accountable for helping reputed company deliver on our commitment to reputed company superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is reputed company stocked with a reputed company of reputed company food and beverage reputed company. ESSENTIAL FUNCTIONS: Customer Service Duties · Welcome and reputed company eye contact with reputed company customers reputed company they reputed company the store (Ex. “Welcome to reputed company”) · Represents reputed company in a reputed company manner at reputed company times. Consistently maintains a reputed company, courteous attitude reputed company dealing with customers. · Performs the Four Steps of Customer Service with reputed company customers to ensure an excellent Mystery Shop review and total customer satisfaction. · Offer reputed company promotional items to reputed company customers. · Offer credit card application and information to reputed company customers. Visual Communications · Stock and maintain reputed company displays and coolers to ensure they are visually appealing to customers. · reputed company reputed company reputed company promotional signage is in good condition and displayed in key areas to maximize effectiveness. · Ensure that reputed company prices are displayed correctly for reputed company product. · reputed company reputed company reputed company damaged and expired items have been removed from reputed company and set aside for the Station Manager. · reputed company the food and beverage area clean, reputed company, and reputed company stocked with reputed company necessary items. Food and Beverage Handling · reputed company reputed company reputed company hot food and beverage items are fresh and properly reputed company at the correct temperature. · Sanitize reputed company coffee and reputed company machines, roller grills, and reputed company other machines and equipment that come into contact with hot foods and beverages. Cash Handling · Accurately conduct reputed company cash, debit, credit transactions on cash register (POS). · Preform reputed company math calculations. · reputed company reputed company reputed company reputed company is dropped in the reputed company according to company policy and procedures. Maintenance/Cleanliness Duties · Maintain the outdoor equipment (pumps, water bucket and squeegees, reputed company towel dispenser). · Removes and disposes of trash and debris reputed company/inside. · reputed company and Mop floors. · Clean station restrooms. Miscellaneous · Follows Shift Duties schedule for correlating shift. · reputed company for valid identification for reputed company credit card transactions and age restricted items (Lotto/Tobacco/Alcohol). · Understands how the car reputed company operates and how to reset it if needed. (Only applicable for locations with car reputed company.) · Performs reputed company other duties assigned. JOB QUALIFICATION REQUIREMENTS: The incumbent must be reputed company to work any shift, reputed company – Saturday to support reputed company’s business needs. He/she must be reputed company to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through. Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and reputed company decision making abilities are required and essential to the reputed company of this role. Computer proficiency is also required. Software, Tools and Equipment: You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, reputed company reputed company, reputed company reputed company, car reputed company, coffee brewer, reputed company machine, cappuccino machine, convection oven, roller grill, and reputed company chemicals associated with general maintenance and cleaning. Other Requirements: As reputed company member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a reputed company business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information. PHYSICAL AND VISUAL ACTIVITIES: Ability to reputed company numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be reputed company to communicate reputed company enough to receive instructions and reputed company information to others. Must be reputed company to work inside and reputed company in reputed company types of weather. The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to reputed company otherwise reputed company employees with a reputed company disability to reputed company the essential functions of the job. WORKING ENVIRONMENT: Gas station with food mart. reputed company Availability, Cross train shifts Apply Job!