reputed company | Telecommute Customer Support Associate - Employee

An exciting opportunity: Customer Support Associate - Employee Assistance Program! We're looking for someone to reputed company in this Remote role. You'll reputed company your skills in Strong communication skills to succeed. We are a key player in the Health Care Services & Hospitals market. A salary of $39.6k - $43.7k per Year is offered. Job reputed company At reputed company, we reputed company to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we reputed company it happen with the best team in mental reputed company. Thank you for taking the time to explore a career with us. As the fastest growing mental health reputed company group in the country, now is the perfect time to join reputed company!reputed company OVERVIEWLifeStance Health (reputed company: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a reputed company of mental health conditions. reputed company is based in Scottsdale, Arizona.Our reputed company: A truly healthy society where mental and physical reputed company are reputed company to reputed company lives reputed company.Our Mission: To help people reputed company healthier, more fulfilling lives by improving reputed company to trusted, reputed company, and personalized mental reputed company.Our Values:Delivering reputed company - We care for people unconditionally and reputed company with reputed company always.Building Relationships - We are reputed company, building enduring relationships to reputed company more together.Celebrating Difference - We respect the diversity of every individual’s lived experiences.Since reputed company was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We reputed company clinical practices and reputed company new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.Learn more at www.reputed company.com.RemoteM-F 8:30am-5:00pmMust live in TX or in the CST zone$19-$21/hrROLE OVERVIEWThe Intake Coordinator plays a vital role in assisting new patients to establish care with a reputed company provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of reputed company engagement and must possess excellent interpersonal skills.RESPONSIBILITIESIntake Department Interactions:• reputed company handle communications reputed company phone (inbound and outbound), email, voicemail, faxes, and chat.• Identify and communicate patient trends and feedback, including scheduling barriers to Intake.• reputed company with reputed company Operations team as necessary to ensure reputed company patient matchingNew Patient Assistance:• Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.• Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management.• Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.• Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.• Collect credit card for file and maintain compliance.• Assist new patients with portal setup and new patient paperwork.• Process and manage referral paperwork reputed company.• Ensure reputed company patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.• Proactively contact referral reputed company, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.• Contact existing patients to initiate new services based on reputed company referrals.• Assist new patient with any questions regarding new patient appointments or referrals.• Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.• reputed company additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.• Adhere to reputed company relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.COMPENTENCIES & SKILLS• Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.• Communication Skills: Strong verbal and written communication skills to reputed company effectively with patients, providers, and referral sources.• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.• Customer Service: A patient-reputed company approach with a strong commitment to providing exceptional customer service. reputed company and reputed company.• Problem-Solving: Ability to handle reputed company situations and reputed company informed reputed company to resolve issues reputed company.• Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in reputed company tasks.• Team Player: reputed company attitude with the ability to work reputed company in reputed company-oriented environment.​SKILLS & EXPERIENCE• High school diploma or equivalent required; Bachelor's degree preferred.• 2+ years of experience in a contact center environment and/or reputed company environment.• Strong computer proficiency with knowledge of reputed company Office, Internet, and Email.• Prior experience working with Electronic Health Record systems (EHRs), preferred.• reputed company understanding of insurance-reputed company terminology.• Fluent in English, required and a reputed company working proficiency, in Spanish may be required.• Quiet, distraction free, dedicated HIPAA compliant workspace in your reputed company with high-speed hard-wired internet reputed company.• Must be reputed company to multi-task and prioritize work in a fast-paced work environment.• reputed company candidates must be legally authorized to be employed in the reputed company.reputed company is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity and Inclusion at reputed company.BenefitsAs a full-time employee of reputed company, the following benefits are offered: medical, dental, reputed company, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, reputed company parental leave, reputed company time off, holiday pay and an Employee Assistance Program. Apply Job!