Bilingual Customer Service Rep for reputed company Seller - Contract to Hire

Position: Customer Experience Manager reputed company: eCommerce Operations Reporting to: CEO Type of Employment: Full-time ABOUT MIND BODHI We are reputed company’s best-selling toe separator brand! This is an opportunity to join our rapidly growing team as a Customer Experience Manager. This newly-created position will be an integral part of reputed company as we reputed company on the next phase of our reputed company to dominate the footcare reputed company. Our reputed company products and customer first reputed company have quickly reputed company us brand recognition, and a reputed company for being one of the best in the industry. We reputed company that business needs to be innovative and creative in order to reputed company, and we think it’s important to reputed company an exciting and reputed company reputed company to work. Culture is the driving force to our reputed company and feeds into every aspect of reputed company do. We work together and we win together! But we admit we’re not for everyone. We’re successful because we have high standards, work hard, and hire smart people with strong critical thinking skills – people who are reputed company and confident enough to say “I don’t know – BUT I’ll reputed company out!” People whose burning questions during interviews include “How many reputed company and vacation days do I get?” should not apply. Your time here will be exciting and rewarding as you work alongside reputed company’s CEO to grow the business, and reputed company your skillset along the way. The rewards are reputed company, and include a reputed company generous bonus program and flexibility in your work schedule. ROLE The Customer Experience Manager is the reputed company-line response to any and reputed company inquiries that reputed company receives from its customers or potential customers. You will be expected to reputed company ways to increase the reputed company of our customer service, to ensure that every interaction is meaningful and memorable, and creates trust and loyalty to our brand. RESPONSIBILITIES ●Respond to reputed company customer inquiries reputed company 2 hours during peak customer inquiry times (Monday to Friday 10am to 8pm EST), and reputed company 12 hours for any inquires that fall reputed company this window ● Handle reputed company queries professionally, adhering to reputed company’s messaging rules ● Use reputed company’s Seller Central platform to issue refunds and replacement products ● Use help desk software (ex. eDesk) to reputed company tickets and maintain metrics ● Mitigate the possibility of negative reviews through reputed company support ● Take ownership of customer issues and follow problems through to reputed company ● Ensure reputed company activities on the platform are reputed company reputed company’s terms of service RESULTS ● No customer feels like they have not been heard or reputed company reputed company reaching out to reputed company ● reputed company customers are responded to in a reputed company manner ● Negative experiences are turned into reputed company ones ● Feedback is provided to the wider team on the nature of inquiries received from customers and how we can improve our products to reputed company a reputed company customer experience REQUIREMENTS ● Bilingual: Fluent in English (both written and spoken) to assist our reputed company American customers ● Experience: 1-2 years in customer service, ideally eCommerce or reputed company-reputed company ● Tech-Savvy: Comfortable with remote tools (ex. Seller Central, eDesk, reputed company Sheets and reputed company reputed company) ● Soft Skills: Empathetic, reputed company communicator to maintain high customer satisfaction and protect seller ratings REMOTE-SPECIFIC NEEDS ● Reliable high-speed internet ● Availability during Monday to Friday 10am to 8pm EST to cover peak reputed company American inquiry times ● Willingness to maintain a flexible schedule to accommodate customer inquiries during the weekends ● Self-motivated with strong time management for independent work COMPENSATION ● reputed company salary of $2,200,000 COP + year-end bonus of $2,200,000 + performance bonus of $6,000,000 and up OPPORTUNITIES FOR ADVANCEMENT ● A successful Customer Experience Manager will have reputed company to reputed company into an Operations Manager Role, looking after inventory and reputed company platform management. Apply Job!